Laurie LM Cummings
Virginia Beach
Summary
Experienced with coordinating travel logistics, offering personalized travel solutions, and ensuring client satisfaction. Utilizes advanced knowledge of travel software and industry trends to enhance service delivery. Track record of effectively managing client relationships and resolving issues promptly.
Overview
20
20
years of professional experience
Work History
Premiere Travel Consultant
CIAZUMANO Travel
02.2025 - Current
- Deliver exceptional customer service, resolving inquiries and enhancing client satisfaction.
- Coordinate logistics and scheduling, optimizing operational efficiency for service delivery.
- Oversee client accounts, maintaining precision in data and transaction handling.
- Build strong relationships with clients through exceptional communication and personalized service.
- Oversee booking processes to ensure accuracy and timely confirmations for clients.
- Address unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Handle sensitive information with professionalism and discretion.
- Inform clients of travel policies and utilized preferred vendors to maximize company profits
- Keep abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
VIP Travel Counselor
Carlson Wagonlit Travel
08.2019 - 02.2025
- Fostered business growth through exceptional travel advising and itinerary planning.
- Provide customers with best deals and well-researched travel options.
- Coordinated international and domestic travel accommodations, ensuring seamless arrangements for customers.
- Respond to client’s questions, issues and complaints and implemented appropriate solutions.
- Reconciled monthly expenses for travel cards.
M & G Travel Counselor
Carlson Wagonlit Travel
07.2016 - 08.2019
- Conducted quality control on PNRs before ticketing for all agents.
- Sold products that are of commercial value to CWT and contribute to CWT’s profitability; sold 'add on' attachments (hotel, other); upsold targeted areas of travel.
- Acted as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation.
- Resolved moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares.
- Maintained appropriate level of confidentiality for information shared/observed by position.
- Used available online resources to ensure compliance with clients’ travel policy.
- Advised clients of international travel requirements such as visas, passports, immunizations, etc.
- Strong working knowledge and understanding of international pricing rules and procedures.
- Operated within general procedures with supervised results and under minimal direct supervision.
- Interacted with traveler, travel arranger, and travel manager. Provided 1st level of support for customer service and technical issues.
- Followed company procedures, guidelines, and standards in building Passenger Name Records, utilization of tools, productivity, accuracy of work, and attendance.
- Maintained a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
Branch Manager
AAA of Tidewater
08.2013 - 03.2016
- Cultivated collaboration and dialogue among travel and membership staff in an inspiring environment.
- Maintained a clear understanding of the sales goals for all business lines in the branch.
- Enforced club MRM standards and policies.
- Maintained awareness of branch progress towards established goals, prepared individual and team action plan to achieve set goals.
- Responsible for all aspect of daily operations such as scheduling vacation requests, covering unscheduled employee absences to maintain appropriate staffing levels, and approving timesheets.
- Conducted quarterly performance reviews and delivered progress updates to employees.
- Offered coaching to staff to ensure achievement of club goals.
- Responsible for creating and maintaining a service environment that is totally satisfying to members.
- Managed member issues and ensured resolution or proper assignment.
- Maintained the physical security of branch facilities, monetary instruments, compliance with club and supplier limits regarding cash and Travelers Cheques at all times.
- Attended client, networking and vendor functions as appropriate for branch location.
- Organized events to showcase travel deals and promotions.
- Participated in travel shows or events.
Auto Travel Supervisor
AAA of Tidewater
03.2006 - 01.2013
- Supervised daily operations of travel department, ensuring efficient workflow and customer satisfaction.
- Developed training programs for new staff, enhancing team performance and service delivery.
- Streamlined booking processes, reducing response times and improving client engagement.
- Coordinated group travel arrangements, managing logistics to ensure seamless experiences for clients.
- Maintained accurate records of all transactions and client communications, ensuring compliance with industry regulations.
Education
Travel Industry Certificate - Travel
The Wilma Boyd School
Pittsburgh, PASkills
- Strong communication skills
- Travel industry expertise
- High volume environments
- Executive travel
- Special needs travelers
- GDS expertise
- International and domestic travel
Timeline
Premiere Travel Consultant
CIAZUMANO Travel
02.2025 - Current
VIP Travel Counselor
Carlson Wagonlit Travel
08.2019 - 02.2025
M & G Travel Counselor
Carlson Wagonlit Travel
07.2016 - 08.2019
Branch Manager
AAA of Tidewater
08.2013 - 03.2016
Auto Travel Supervisor
AAA of Tidewater
03.2006 - 01.2013
Travel Industry Certificate - Travel
The Wilma Boyd School