Zina Burney
North Las Vegas,NV
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Certified Travel Consultant
Self Employed Services
Las Vegas, NV
01.2016 - Current
- Maintained relationships with travel partners and vendors.
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
- Created travel itineraries and made adjustments to meet client specifications.
- Provided exceptional customer service, resolving any travel-related issues promptly.
- Booked transportation and hotel reservations using computer or telephone.
- Built and maintained strong relationships with vendors and suppliers in the travel industry.
- Assisted customers in planning and booking travel arrangements such as flights, hotels, car rentals, cruises and vacation packages.
Office Manager
Jusi Power
Las Vegas, NV
06.2022 - 09.2024
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Used judgment and initiative in handling confidential matters and requests.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided training to new hires on office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
- Processed payroll accurately ensuring all employees were paid on time.
- Responded to customer inquiries via phone or email in a professional manner.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Implemented quality control measures to uphold company standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Administered payroll and maintained proper documentation of employee personnel.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Office Manager
541 Travel
Las Vegas, NV
01.2021 - 06.2022
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Provided training to new hires on office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
- Processed payroll accurately ensuring all employees were paid on time.
- Responded to customer inquiries via phone or email in a professional manner.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Implemented quality control measures to uphold company standards.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Skills
- Excellent Customer Service
- Excellent Computer Skills
- Cash Handling Accuracy
- Organized
- Detail-oriented
- Excellent multi-tasker
- Strong communication skills
- Proficient in MS Office
- Excellent Customer Service
- Excellent Computer Skills
- Cash Handling Accuracy
- Organized
- Detail-oriented
- Excellent multi-tasker
- Strong communication skills
- Proficient in MS Office
- Business travel
- Hotel booking
- Travel marketing
- Airline reservations
- Global destinations
- Luxury travel
- Group travel
- Cruise planning
Summary
Billing and Payment Processing, Quickbooks, Excel, MS Office
Team Player. Great Communications skills
Education
No Degree - Accounting
UAA
Anchorage, AK 01.1983 - 01.1985
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager
Jusi Power
06.2022 - 09.2024
Office Manager
541 Travel
01.2021 - 06.2022
Certified Travel Consultant
Self Employed Services
01.2016 - Current
No Degree - Accounting
UAA
01.1983 - 01.1985