Laurie McCourt
Craigsville,West Virginia
Summary
Dynamic Housing Manager with a proven track record at La Quinta Inn & Suites, enhancing tenant satisfaction through effective conflict resolution and strong communication. Skilled in staff training and vendor negotiations, I foster teamwork and deliver exceptional customer service, ensuring a positive living environment while maintaining high service standards.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Laundry Attendant
LaQuinta Inn & Suites Central West Virginia
10.2022 - 05.2025
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
- Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
- Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
- Examined dried clothes to identify stains, tears and issues.
- Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
- Collected soiled linens and clothing and pretreated stains.
- Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
- Kept track of laundered items using an efficient tagging system to prevent loss or mix-ups during the cleaning process.
- Ensured consistent quality control by conducting regular inspections of cleaned linens for stains, damage, or wear.
Housing Manager
La Quinta Inn & Suites In
10.2022 - 05.2025
- Improved tenant satisfaction by addressing concerns promptly and implementing effective solutions.
- Trained new staff members on policies and procedures, ensuring consistency in service delivery across the team.
- Negotiated contracts with vendors, securing favorable terms while maintaining quality service provision.
- Facilitated conflict resolution between tenants, promoting a positive living environment for all residents.
- Managed budget effectively, reducing operating costs without compromising the quality of services provided.
Breakfast Attendant
Lat Quinta Inn & Suites Tampa Central
09.2022 - 05.2025
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
- Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
- Managed time efficiently to complete all assigned tasks before the start of breakfast service each day.
- Enhanced customer satisfaction by promptly and efficiently preparing breakfast items.
- Monitored food inventory levels, minimizing waste and ensuring freshness of ingredients.
Cashier
Bandies
05.2003 - 03.2005
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Skills
- Strong communication skills
- Staff training
- Teamwork
- Multitasking Abilities
- Clear communication
- Customer service-focused
- Active listening
- Self motivation
- Staff supervision
Certification
Food's handlers card
Timeline
Laundry Attendant
LaQuinta Inn & Suites Central West Virginia
10.2022 - 05.2025
Housing Manager
La Quinta Inn & Suites In
10.2022 - 05.2025
Breakfast Attendant
Lat Quinta Inn & Suites Tampa Central
09.2022 - 05.2025
Cashier
Bandies
05.2003 - 03.2005
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