Eugene Thomas
Fort Worth,TX
Summary
Dynamic professional with a proven track record at Sykes Enterprises, enhancing client retention through strategic account management and market trend analysis. Expert in customer service and analytical thinking, I excel in conflict resolution and operational efficiency, fostering loyalty and driving growth.
Overview
12
12
years of professional experience
Work History
Guest Service Representative
LaQuinta Inn & Suites Tampa Central
03.2021 - 01.2025
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Senior Account Manager
Sykes Enterprises
02.2019 - 02.2021
- Increased cross-selling opportunities with proactive client engagement.
- Created strategic account plans to align with client objectives.
- Drove client retention by implementing tailored account strategies.
- Analyzed market trends to identify growth opportunities for clients.
Lead Supervisor/ I & R Technician
Time Warner Communications
02.2016 - 03.2019
- Facilitated brainstorming sessions to generate ideas for future projects.
- Developed streamlined processes for faster issue resolution.
- Conducted root cause analysis to prevent recurring problems.
- Created action plans for resource allocation to maximize operational efficiency.
Cashier/ Team Lead
Walmart
02.2013 - 02.2016
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
Associate Of Occupational Studies - Associate of Applied Science
Ultimate Medical Academy
Clearwater, FL12.2018
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Multitasking Abilities
- Clear communication
- Organizational skills
- Training and mentoring
- Written communication
- Attention to detail
- Problem-solving
- Analytical thinking
- Item pickup and delivery
- Transportation coordination
- Decision-making
- Conflict resolution
- Professionalism
Timeline
Guest Service Representative
LaQuinta Inn & Suites Tampa Central
03.2021 - 01.2025
Senior Account Manager
Sykes Enterprises
02.2019 - 02.2021
Lead Supervisor/ I & R Technician
Time Warner Communications
02.2016 - 03.2019
Cashier/ Team Lead
Walmart
02.2013 - 02.2016
Associate Of Occupational Studies - Associate of Applied Science
Ultimate Medical Academy
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