Laurie Moran
Denton,TX
Summary
Customer-focused professional with expertise in customer service and volunteer management. Skilled in coordinating schedules, resolving concerns, and maintaining organized records to enhance service delivery and operational efficiency. Proficient in issue resolution and clear communication, with a solid background in nonprofit coordination and retail leadership.
Overview
20
20
years of professional experience
Work History
Volunteer Coordinator
Christian Community Action
Lewisville, TX
07.2022 - Current
- Coordinated staffing coverage and filled last-minute scheduling gaps to maintain program continuity.
- Facilitated daily program operations by coordinating tasks and communications among team members. through clear communication and dependable follow-through.
- Managed volunteer records, schedules, and communications to ensure smooth program operations.
- Responded to questions and shared updates to support volunteers and program needs.
- Maintained accurate databases and activity records to support large volunteer groups and streamline reporting.
Customer Service Manager
Walmart
Denton, TX
03.2020 - 09.2021
- Advanced from cashier to customer service manager through strong service performance.
- Resolved customer concerns, returns, and exchanges, enhancing customer satisfaction in a fast-paced retail setting.
- Assisted customers with inquiries and service needs, ensuring positive experiences at the customer service desk.
- Processed transactions accurately while maintaining a friendly customer experience.
- Supported front-end operations and collaborated with team members to effectively address service issues.
Detention Officer
Denton County Sheriff's Department
Denton, TX
04.2006 - 11.2019
- Facilitated secure workflows by demonstrating professionalism and meticulous attention to detail.
- Processed paperwork, bonds, and records to ensure compliance and confidentiality.
- Maintained documentation of sensitive information to support operational integrity.
- Responded to inquiries and supported daily operations in a structured environment.
Education
High school diploma -
Jay High School
Jay, OK05-1982
Skills
- Volunteer coordination
- Volunteer management
- Volunteer data management
- Scheduling
- Schedule management
- Database oversight
- Records management
- Data entry
- Client communication
- Issue resolution
- Customer service
- In-person communication
Timeline
Volunteer Coordinator
Christian Community Action
07.2022 - Current
Customer Service Manager
Walmart
03.2020 - 09.2021
Detention Officer
Denton County Sheriff's Department
04.2006 - 11.2019
High school diploma -
Jay High School