Laurie Parker
Bloomingburg,USA
Summary
Experienced Travel Sales Specialist with background in creating and selling travel packages. Strengths include keen understanding of customer needs, strong negotiation skills, and adept use of CRM systems. Proven track record of increasing sales through personalized customer experiences and strategic marketing initiatives.
Overview
32
32
years of professional experience
Work History
Travel Sales Professional
World Travel Holdings
Fort Lauderdale, Florida
12.2024 - Current
- Assisted clients in selecting travel packages and destinations.
- Coordinated travel itineraries for individual and group bookings.
- Provided expert advice on travel insurance options and requirements.
- Resolved customer inquiries and concerns regarding travel plans.
- Managed reservation systems to ensure accurate booking information.
Bookkeeper
RWP Improvements, Inc.
Bloomingburg, USA
06.2016 - Current
- Delivered projects on time for construction clients
- Identified process improvements that enhanced operational efficiency
- Experienced with social media and communications platforms.
- Delivered courteous customer service, ensuring satisfaction and loyalty
- Responded promptly to customer inquiries, resolving issues efficiently
Reservationist and Customer Support
Carnival Cruise Line
Bloomingburg, USA
03.2009 - 02.2015
- Coordinated reservation planning for clients to ensure seamless booking experiences.
- Managed bookings for a high number of reservations per day, ensuring accuracy and efficiency.
- Negotiated rates and upsold packages to increase occupancy and maximize revenues.
- Advised customers of ongoing promotions or available upgrades to enhance experience.
- Advised customers of ongoing promotions or available upgrades to enhance the experience.
Licensed CSR
Allstate
Middletown, USA
02.1995 - 08.2008
- Delivered personalized customer service by addressing inquiries and resolving issues promptly to enhance customer satisfaction.
- Maintained comprehensive knowledge of company products to offer tailored suggestions and recommendations that met customer needs.
- Maintained knowledge of company products to provide helpful suggestions and recommendations.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Greeted customers by name and maintained a respectful attitude, fostering rapport and encouraging lasting relationships.
Education
HIGH SCHOOL DIPLOMA -
Pine Bush High School
Pine Bush, NYPRE LICENSING CERTIFICATION IN PROPERTY AND CASUALTY INSURANCE -
Harrington School of Insurance
Poughkeepsie, NYTimeline
Travel Sales Professional
World Travel Holdings
12.2024 - Current
Bookkeeper
RWP Improvements, Inc.
06.2016 - Current
Reservationist and Customer Support
Carnival Cruise Line
03.2009 - 02.2015
Licensed CSR
Allstate
02.1995 - 08.2008
HIGH SCHOOL DIPLOMA -
Pine Bush High School
PRE LICENSING CERTIFICATION IN PROPERTY AND CASUALTY INSURANCE -
Harrington School of Insurance