Marie Gomez
Miami,FL
Summary
Compassionate, patient-centered Registered Nurse with strong clinical, advocacy, and remote-care experience supporting diverse and vulnerable populations, including older adults. Over 12 years of experience navigating complex systems, resolving high-pressure issues, and providing empathetic guidance in virtual environments. Able to identify SDOH, create effective care plans, and guide patients on how to meet their medical needs through appropriate resources and support. Adept at quickly learning new technologies, maintaining accurate documentation, and providing clear, actionable communication. Committed to advocating for patients who need a strong voice in their healthcare journey.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Travel Professional (Remote)
American Airlines
10.2013 - Current
- Provided high-empathy support to customers navigating urgent, complex travel issues—mirroring healthcare navigation challenges.
- Assisted callers in resolving stressful problems in real time, managing ~60+ inbound calls per day.
- Applied strong listening skills to identify immediate and long-term needs, provide solutions, and de-escalate concerns.
- Demonstrated exceptional technical proficiency across multiple remote systems and digital platforms.
- Maintained accurate electronic documentation and met strict compliance and quality standards.
- Developed strong crisis-management and advocacy skills, guiding individuals through confusing rules, regulations, and obstacles.
Cargo Representative
American Airlines
02.2000 - 12.2012
- Managed documentation, compliance, and problem resolution for high-priority shipments.
- Entered 200+ customs entries daily with precision, ensuring accuracy and regulatory compliance.
- Collaborated across departments to resolve time-sensitive issues—strengthening organizational and coordination skills.
- Developed system-navigation expertise while handling complex logistical challenges.
Aircraft Maintenance Coordinator
American Airlines
02.1999 - 02.2000
- Managed 200+ daily communications between flight crews and maintenance teams in fast-moving environments.
- Maintained detailed records and documentation for regulatory compliance.
- Coordinated urgent issues calmly and efficiently—skills easily transferred to patient coordination and advocacy.
Education
Bachelor of Science - Nursing
08-2020
Associate of Arts -
08-2020
Associate of Science - Nursing
04-2017
Skills
- Electronic Documentation Systems
- Microsoft Office Suite
- Remote Phone/Communication Platforms
- Technical Troubleshooting & System Navigation
- HIPAA Compliance
- Telephone Workflow Experience
CORE COMPETENCIES
- RN Clinical Assessment & Care Planning
- Customer (Patient) Support & Navigation
- Qualify Screening
- Empathetic Patient Advocacy
- Remote/Telephone Coordination
- Complex Problem Solving
- High-Volume Communication Expertise
- Documentation Accuracy & HIPAA Compliance
- Technical Navigation & System Proficiency
- Collaborative Care & Interdisciplinary Communication
CLINICAL EXPERIENCE
Saint Anne’s Nursing Home – Geriatric Care
Baptist Hospital – Med-Surg & Obstetrics
Jackson Memorial Hospital – MICU & Pediatrics
Coral Gables Hospital – Emergency & Med-Surg
- Delivered comprehensive bedside care to geriatric, adult, and pediatric patients under licensed supervision.
- Conducted full patient assessments and coordinated care plans addressing medical needs and SDOH-related barriers.
- Collaborated with multidisciplinary teams to support patients with acute and chronic conditions.
- Gained extensive experience supporting older adults with mobility, nutrition, transportation, and home-support challenges.
Certification
Registered Nurse – Florida | RN 9471122 | October 6, 2017
Basic Life Support (BLS) – American Heart Association
Timeline
Travel Professional (Remote) - American Airlines
10.2013 - Current
Cargo Representative - American Airlines
02.2000 - 12.2012
Aircraft Maintenance Coordinator - American Airlines
02.1999 - 02.2000
Miami Dade College - Bachelor of Science, Nursing
Miami Dade College - Associate of Arts,
Miami Dade College - Associate of Science, Nursing