LAURIE REYNOLDS
Summary
Dynamic Office Manager with a proven track record at Deepwater Assassins, excelling in customer service and office administration. Enhanced productivity through innovative procedures and improved client satisfaction scores by implementing effective feedback systems. Skilled in relationship building and adept at managing sensitive information with discretion, ensuring seamless operations and exceptional service delivery.
Overview
14
14
years of professional experience
Work History
Travel Consultant
Travel and Leisure
Orlando, FL
11.2022 - 04.2025
- Coordinated office operations to ensure efficiency and smooth workflow.
- Managed scheduling and calendar for executive leadership, optimizing time management.
- Developed and implemented office procedures, enhancing overall productivity.
- Oversaw inventory management, ensuring adequate supplies for daily operations.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Office Manager
Deepwater Assassins
Nokomis, FL
01.2013 - 08.2026
- Coordinated office operations to ensure efficiency and smooth workflow.
- Managed scheduling and calendar for executive leadership, optimizing time management.
- Developed and implemented office procedures, enhancing overall productivity.
- Oversaw inventory management, ensuring adequate supplies for daily operations.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
Associate of Science - Biology
University of Maine
Orono, ME05-1986
Skills
Customer service
Office management
Organizational skills
Office administration
Customer relations
Clear oral/written communication
Relationship building
Timeline
Travel Consultant
Travel and Leisure
11.2022 - 04.2025
Office Manager
Deepwater Assassins
01.2013 - 08.2026
Associate of Science - Biology
University of Maine