Laurie Rosales
Tucson,AZ
Summary
Experienced with managing floor activities and leading teams to ensure operational efficiency. Utilizes strong communication and organizational skills to maintain productive work environment. Track record of implementing effective processes and resolving conflicts to improve overall performance.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Floor Supervisor
DLH Solutions
Tucson, AZ
10.2013 - Current
- Oversaw daily operations to ensure compliance with safety and quality standards.
- Trained and mentored team members to enhance productivity and efficiency.
- Implemented process improvements that streamlined workflows and reduced downtime.
- Coordinated inventory management, ensuring accurate stock levels and timely replenishment.
Phlebotomy Team Lead
CSL Plasma
Tucson, AZ
10.2008 - 10.2010
- Supervised phlebotomy team, ensuring adherence to safety protocols and quality standards.
- Trained new staff on best practices for blood collection and patient care.
- Streamlined workflow processes, enhancing efficiency in sample processing procedures.
- Implemented training programs that improved team performance and reduced errors.
Housekeeper
Merry Maids
Tucson, AZ
05.2008 - 12.2009
- Supervised cleaning teams to ensure high standards of service and client satisfaction.
- Implemented efficient cleaning schedules to optimize workflow and maintain consistency across assignments.
- Trained new staff on cleaning techniques, safety procedures, and company protocols for quality assurance.
- Developed customized cleaning plans based on client needs, enhancing service personalization and effectiveness.
Housekeeper
Tucson Medical Center
Tucson, AZ
08.2007 - 05.2008
- Conducted quality inspections to uphold cleanliness standards and identify areas for improvement within operations.
- Streamlined inventory management processes for cleaning supplies, reducing waste and ensuring timely availability.
- Resolved client concerns promptly, fostering strong relationships and promoting customer loyalty through effective communication.
- Enhanced team performance by sharing best practices and encouraging a collaborative work environment among cleaners.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Bus Monitor
Tucson Unified School District - Transportation
Tucson, AZ
06.2000 - 05.2004
- Monitored student behavior to ensure safety during transportation.
- Assisted students with boarding and disembarking from buses efficiently.
- Communicated effectively with parents and school staff regarding transport schedules.
- Enforced safety protocols to maintain a secure environment on the bus.
Education
Phlebotomy Certification - Phlebotomy
Pima Medical Institute
Tucson, AZ08-2008
Skills
- Customer satisfaction
- POS systems operations
- Team leadership
- Customer relations
- Employee development
- Operations management
Certification
Microsoft Excel Training, Las Artes| 2001
Phlebotomy Certification, Pima Medical Institute| 2008
Six Sigma Green Belt Certification, DLH Solutions| 2026
Timeline
Floor Supervisor
DLH Solutions
10.2013 - Current
Phlebotomy Team Lead
CSL Plasma
10.2008 - 10.2010
Housekeeper
Merry Maids
05.2008 - 12.2009
Housekeeper
Tucson Medical Center
08.2007 - 05.2008
Bus Monitor
Tucson Unified School District - Transportation
06.2000 - 05.2004
Phlebotomy Certification - Phlebotomy
Pima Medical Institute
Section name
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