Laurie Sommers
Medford,OR
Summary
Detail-oriented data entry information processor with 10+ years of experience. Proven ability to enter data accurately in high-pressure settings, ensuring precision and efficiency. Collaborates effectively as a valuable team member while excelling in independent work environments.
Overview
9
9
years of professional experience
Work History
Account Administrator
Lithia Motors
09.2021 - Current
- Activating and cancellation of warranties sold by dealerships for35 stores assigned to me
- Verifies the accuracy of data captured from scanned documents and make necessary corrections
- Assisting team members with their queues when behind
- Keeping up with emails from customers and dealerships
Customer Service Support
Harry and David
09.2019 - 09.2021
- Accurately handle and resolve customer complaints over telephone and email
- Resolving customer order issues and completing documentation of each resolution
- Taking and processing telephone and internet orders and completing sales
Collections Assistant
Southern Oregon Credit Services
02.2017 - 09.2019
- Assisting with contacting clients and completing collections transactions in a timely manner
- Greeting and assisting clients at the front desk, take large sums of money
- Calling clients and setting up payment agreements, collecting money and filing confidential documents
- Adhering to all collection and privacy laws
Medical Records Specialist
Oregon Surgical Specialists
08.2015 - 02.2017
- Accurately documented, completed, and filed patient records including facilitation of referrals and electronic file transfers
- Maintained strict confidentiality standards with all patient and provider information
- Assisted with preparation of surgery by providing all applicable documentation for providers prior to their arrival at the surgery center for scheduled procedures
Education
Graduate Certificate - Medical Billing and Coding
Pinnacle Career Institute
04-2009
Certificate - Secretarial Science
Trend Business College
Portland, OR01.1982
Skills
- Analytical problem-solving skills
- Adaptability
- Time Management skills
- Problem solving skills
- Written and communication skills
- Computer literacy
- Accounts receivable management
- Customer communication
- Accounts payable
- Organization skills
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Proactive and Self-motivated
- Microsoft office
- Teamwork
Timeline
Account Administrator
Lithia Motors
09.2021 - Current
Customer Service Support
Harry and David
09.2019 - 09.2021
Collections Assistant
Southern Oregon Credit Services
02.2017 - 09.2019
Medical Records Specialist
Oregon Surgical Specialists
08.2015 - 02.2017
Graduate Certificate - Medical Billing and Coding
Pinnacle Career Institute
Certificate - Secretarial Science
Trend Business College
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