Michelle Harvey
Grand Prairie,TX
Summary
IT professional with extensive experience in network troubleshooting and customer service at Lithia Motors. Recognized for high productivity and efficient task completion as a Customer Technician. Specialized skills include technical support, troubleshooting, and customer service management, ensuring seamless operations in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Technical Support
LITHIA MOTORS
Plano, Texas
08.2022 - 08.2023
- Installed and configured computer systems, software applications, and peripherals.
- Documented support tickets and resolutions in the help desk management system accurately.
- Used remote login tools to assist clients with technical and product questions.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Provided technical support to users via phone, email, and in-person interactions.
- Delivered local and remote Tier 2 IT support for hardware and software to company personnel.
REMOTE NOC TECHNICIAN
Artech Information Systems, LLC
09.2021 - 03.2022
- Monitored network performance using industry-standard tools and protocols.
- Diagnosed and resolved network issues effectively and efficiently.
- Documented network changes and incidents in tracking systems for reference.
- Provided technical support to users experiencing connectivity problems.
- Managed system alerts and escalated critical issues to senior technicians.
- Created detailed documentation of current network configurations and any changes made.
Alarm Monitoring Project Engineer
Samsung
Plano, Texas
03.2019 - 12.2019
- Assisted in the selection and evaluation of engineering tools and technologies.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Recognized by management for providing exceptional customer service.
Education
Associate of Applied Science Degree - Computer Networking Systems
ITT Technical Institute
Dallas, TX03.2013
Skills
- Network troubleshooting
- On-site technical support
- Help desk management
- System monitoring
- Incident escalation
- Team collaboration
- Attention to detail
- Effective communication
- Customer service
- Remote technical support
Affiliations
Udemy Courses: Maintained and enhanced technical skills relevant to NOC and IT Specialist roles through online courses in [Detailed IT Support Level 1 &2, NOC Tech Flashcards, IT Support Skills Update].
Accomplishments
- Graduated from Texas School of Bartenders May 9, 2024
Timeline
Technical Support
LITHIA MOTORS
08.2022 - 08.2023
REMOTE NOC TECHNICIAN
Artech Information Systems, LLC
09.2021 - 03.2022
Alarm Monitoring Project Engineer
Samsung
03.2019 - 12.2019
Associate of Applied Science Degree - Computer Networking Systems
ITT Technical Institute
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