Moises Gonzales
Anchorage
Summary
Dynamic Service Manager with 20 years of automotive customer service experience at Lithia Motors. Proven track record in enhancing team performance through effective training and fostering a customer-centric culture. Skilled in business management and strategic decision-making, driving process improvements that significantly increased customer retention and operational efficiency.
Overview
20
20
years of professional experience
Work History
Service Manager
Lithia Motors
07.2018 - Current
- Oversaw daily operations, ensuring efficient workflow and customer satisfaction.
- Developed training programs for staff, enhancing service delivery and team performance.
- Implemented process improvements, reducing service times and increasing customer retention.
- Coordinated cross-departmental initiatives to enhance collaboration and operational efficiency.
- Resolved customer complaints in professional and timely manner.
Service Manager
Lithia Chrysler Jeep Dodge Ram Fait of South Anchorage
06.2014 - 06.2018
- Analyzed service metrics to identify trends and drive strategic decision-making.
- Managed inventory systems, optimizing stock levels to meet demand without excess costs.
- Led quality assurance audits, ensuring compliance with company standards and regulations.
- Fostered a customer-centric culture, driving engagement through feedback mechanisms and service enhancements.
Assistant Manager /Warranty Administrator
Lithia Chrysler Jeep Dodge Ram Fiat of South Anchorage
07.2005 - 05.2014
- Facilitated training programs for new staff, enhancing team performance and service quality.
- Implemented process improvements that streamlined inventory management and reduced lead times.
- Monitored financial performance metrics regularly, providing insights to upper management for strategic decision-making.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
Associate of Science - Automotive Technology And Management
Denver Automotive And Diesel Collage
Denver, COSkills
- - 20 years of Automotive Customer Service
- - Business Management
- - Team Collaboration and Leadership
- - Training and Hiring
- - Goal Setting
Timeline
Service Manager
Lithia Motors
07.2018 - Current
Service Manager
Lithia Chrysler Jeep Dodge Ram Fait of South Anchorage
06.2014 - 06.2018
Assistant Manager /Warranty Administrator
Lithia Chrysler Jeep Dodge Ram Fiat of South Anchorage
07.2005 - 05.2014
Associate of Science - Automotive Technology And Management
Denver Automotive And Diesel Collage