Laurie Sweda
Schertz,TX
Summary
Highly-motivated employee with desire to take on new challenges while proudly serving my community. Strong work ethic, adaptability, diverse background and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Payment Processor 1
SWBC Life Insurance Company
San Anto, TX
10.2023 - Current
- Receive and review claim forms and documents from claimants; gather further information when necessary
- Generate revised claim forms with information received
- Efficiently communicate with claimants and financial institutions to gather information and documentation needed for claims process
- Ensure accuracy and efficiency while establishing claims
- Maintain a high level of security while sending/receiving claimant information
- Work closely with claim examiners and department management on claims that do not have appropriate documentation
- Sign in to phone queue-answer general information questions, transfer calls, escalate calls to appropriate management when necessary, update claim logs with all information pertaining to call
- Log in to weekly Teams meeting to discuss claims, review any changes in work practices, address processing issues, receive guidance from co-workers
Cash Vault Services
Brinks, Ltd.
Schertz, TX
11.2022 - 10.2023
- Managed vault operations including balancing and inventory control.
- Fulfilled orders to supply cash to meet daily needs of customers.
- Balanced cash inventory daily, ensuring accuracy and security.
- Processed customer transactions accurately and efficiently.
- Handled large-volume cash deposits and withdrawals.
- Adhered to financial services security and audit procedures.
- Identified suspicious/fraudulent activity immediately reporting it to management.
- Adhered strictly to all security procedures while on Brinks property, especially while in cash vault
- Identify counterfeit bills, complete report and ship to Federal Reserve for investigation and destruction
- Aide fellow tellers when needed to close out inventories efficiently
Early Childhood Educator
MacArthur Park Lutheran School
San Antonio, TX
07.2015 - 05.2022
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Assisted children in developing fine motor skills through play-based activities.
- Collaborated with colleagues to enhance teaching strategies and techniques.
- Implemented behavior modeling and positive reinforcement into daily routines.
- Participated in workshops, trainings and conferences to improve educational skills.
- Maintained accurate records of child assessments and attendance.
- Engaged with children on individual basis to build positive, trusting relationships.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Provided safe and nurturing classroom environment for children.
- Prepared daily lesson plans aligned with early learning standards.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Monitored student health and well-being throughout the day.
- Coordinated seasonal events and celebrations for cultural awareness.
- Supervised students during indoor and outdoor playtime activities.
- Conducted parent-teacher conferences to discuss student progress.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Education
High School Diploma -
Samuel Clemens High School
Schertz, TX05-2001
Skills
- Confidentiality
- Banking operations/cash handling
- Payment reconciliation
- Currency conversion
- Investigative research
- Audit Procedures
- Cross-Functional Team Collaboration
- Claims Processing
- Document Preparation
- Verbal Communication
- Microsoft Office
- Excel
- File Management/Organization
- Scanning and copying
Affiliations
- Proud parent volunteer for award winning Steele High School Band
- Volunteering at food pantry
- Conservation-minded donations and activities with family
References
References available upon request.
Timeline
Payment Processor 1
SWBC Life Insurance Company
10.2023 - Current
Cash Vault Services
Brinks, Ltd.
11.2022 - 10.2023
Early Childhood Educator
MacArthur Park Lutheran School
07.2015 - 05.2022
High School Diploma -
Samuel Clemens High School