Laurie Taylor
Summary
Proven Account Manager at Airgas USA LLC, adept in client relations and account management, significantly enhanced client satisfaction and retention through strategic relationship building and effective problem resolution. Skilled in teamwork and collaboration, consistently boosted sales by implementing upselling techniques and streamlining processes, driving success and achieving sales goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
16
16
years of professional experience
Work History
Account Manager
Airgas USA LLC
01.2019 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Inside District Sales Support
Airgas USA LLC
01.2015 - 12.2019
- Implemented CRM tools effectively to manage accounts efficiently while maintaining optimal organization.
- Proactively identified opportunities for cross-selling or bundling products based on client needs.
- Boosted customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Served as a reliable point-of-contact between customers and internal teams including engineering, production, shipping.
- Supported the development of sales strategies, contributing to team growth and success.
- Coordinated logistics efficiently to ensure timely delivery of products to customers.
- Enhanced sales team efficiency by streamlining processes for order management and delivery tracking.
- Conducted market research to stay current on industry trends and competitor offerings, informing sales tactics.
- Assisted customers with sales needs such as inventory and shipping questions.
Branch Counter Sales
Airgas USA LLC
01.2008 - 12.2015
- Increased customer satisfaction by providing personalized service and product recommendations.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
- Streamlined sales process for improved efficiency and increased overall revenue.
- Implemented upselling techniques during transactions, increasing average transaction value consistently.
- Provided ongoing support to colleagues by sharing best practices and offering assistance when needed.
- Communicated effectively with customers in person, through email, and via phone calls to address inquiries and provide exceptional service.
- Completed daily tasks such as cash handling procedures accurately while adhering strictly to internal policies.
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
- Restocked, rotated and visually merchandised products for maximum sales.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
High School Diploma -
Mountain View High School
Kingsley, PASkills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Upselling
- Territory Management
- Vendor Relations
Accomplishments
Presidents Award for Sales Achievement East Region 2022.
Promoted from branch to District Inside Sales Support to Account Manager.
Mentored associates on new roles.
Received OSHA 10 certification.
Took on temporary role entering information in PRO's system
Organized Chrissy's Crew charitable event raising over $20K
Presidents Award for Sales Achievement East Region 2022
Received Presidents Award for Sales Achievements in 2022 for reaching over 10% in sales budget.
Timeline
Account Manager
Airgas USA LLC
01.2019 - Current
Inside District Sales Support
Airgas USA LLC
01.2015 - 12.2019
Branch Counter Sales
Airgas USA LLC
01.2008 - 12.2015
High School Diploma -
Mountain View High School