Laurie Viter
Brady,NE
Summary
Detailed Client Service Associate, gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable, dedicated, solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses, customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
44
44
years of professional experience
Work History
Office Manager
Blase-Strauser Memorial Chapel
Gothenburg, NE
07.2024 - Current
- Handled multiple incoming calls efficiently.
- Processed customer payments efficiently and accurately.
- Prepare folders, videos, and pictures for families.
- Keep supplies stocked, order supplies.
- Addressed customer questions and concerns.
- Conducted follow-up communication regarding questions and concerns.
Viter Services, Inc Officer
Viter Services, Inc
Brady, NE
01.1981 - Current
- Posted journal entries to the general ledger system with accuracy and timeliness.
- Processed accounts payable and receivable transactions.
- Maintained and reconciled general ledger accounts.
- Managed payroll processing for staff members.
- Ensured accuracy in all accounting entries and records.
- Managed call flow and ensured accurate message routing to relevant personnel.
Director of Environmental Services
Gothenburg Health
Gothenburg, NE
09.2006 - 02.2022
- Managed the daily activities of the environmental services team.
- Recruited and trained new employees on company procedures.
- Ensured safety protocols were understood by the entire hospital staff through comprehensive training sessions.
- Managed inventory and procured new equipment.
- Effectively managed staff schedules on a daily and monthly basis.
- Addressed patients' concerns regarding hospital environment issues.
- Trained staff on infection safety protocols and oversaw adherence to rules and regulations.
- Directly collaborated with sales team members.
- Ensured effective communication and resolution of hospital issues among staff members.
- Four years working in Long Term Care facility keeping resident's rooms (homes) maintained
Customer Service
Gothenburg Times Newspaper
Gothenburg, NE
01.2006 - 09.2006
- Presented engaging media packages and advertising options to prospects.
- Implemented cold calling techniques to engage with potential customers
- Generated revenue through the sale of advertising for special events.
- Maintained accurate and up-to-date records of payments.
- Maintained strong customer relationships, resulting in repeat business.
- Managed incoming phone calls, ensuring accurate routing.
Education
High School Diploma -
Gothenburg High School
Gothenburg, NESkills
- Policy Development
- Office Management
- Supply Management
- Employee Supervision
- Bookkeeping
- Compliance Monitoring
- Customer Service
- Staff hiring
- Scheduling and calendar management
- Budgetary Planning
- Training and coaching
- Performance Improvement
- Relationship Building
- Meeting planning
Affiliations
- Organized and implemented "Walk for Life" to raise funds.
- Leader in my Church, teaching, volunteering in different areas, spent years leading ministry in our Long Term Care facility.
- Fund raising for the YMCA.
- Prayer Coordinator for the Nebraska "My Faith Votes".
- Volunteering for the "My Faith Votes" write campaign.
Timeline
Office Manager
Blase-Strauser Memorial Chapel
07.2024 - Current
Director of Environmental Services
Gothenburg Health
09.2006 - 02.2022
Customer Service
Gothenburg Times Newspaper
01.2006 - 09.2006
Viter Services, Inc Officer
Viter Services, Inc
01.1981 - Current
High School Diploma -
Gothenburg High School
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