Laurie Vivian
Levittown,PA
Summary
Dynamic professional with over 15 years of experience in executive support and human resources. Skilled in problem-solving and effective communication, contributing to improved organizational efficiency and enhanced employee satisfaction.
Overview
22
22
years of professional experience
Work History
Executive Assistant/Human Resources Administrative Assistant
ISS Solutions, Inc.
Langhorne, PA
01.2009 - Current
- Managed executive calendars, scheduling meetings and coordinating travel arrangements to optimize time efficiency.
- Developed and maintained comprehensive filing systems, ensuring easy access to critical documents and information.
- Prepared detailed reports and presentations for stakeholder meetings, enhancing communication clarity.
- Conducted research and analysis on industry trends, providing insights to support strategic decision-making processes.
- Maintained HR databases, ensuring accurate record-keeping and compliance with regulations.
- Served as a reliable point of contact for employee inquiries on various topics including benefits, leave policies, and workplace issues.
- Facilitated onboarding of new employees, ensuring smooth transition into company culture and workflow.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Responded to employee inquiries regarding benefits and other HR topics.
Customer Service Supervisor
CACI International
Langhorne, PA
07.2004 - 01.2007
- Supervised daily operations to ensure exceptional customer service standards were met.
- Trained and mentored staff on conflict resolution and effective communication techniques.
- Implemented process improvements that enhanced team efficiency and customer satisfaction.
- Developed training materials to support onboarding of new customer service representatives.
Education
Bachelor of Science - Elementary Education
Temple University
Philadelphia, PA05-2003
Associate of Science - Early Childhood Education
Bucks County Community College
Newtown, PA12-1999
Skills
- Executive support
- Administrative support
- Office management
- Strong problem solver
- Customer service
Timeline
Executive Assistant/Human Resources Administrative Assistant
ISS Solutions, Inc.
01.2009 - Current
Customer Service Supervisor
CACI International
07.2004 - 01.2007
Bachelor of Science - Elementary Education
Temple University
Associate of Science - Early Childhood Education
Bucks County Community College