Laurie Washburn
Palm Harbor
Summary
Accomplished Senior Technical Writer with extensive experience at Higher Echelon, adept at enhancing technical documentation processes and ensuring 508 compliance. Proven ability to collaborate effectively with cross-functional teams while leveraging tools like Jira and Confluence. Recognized for delivering high-quality content and fostering beneficial relationships within diverse workstreams.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Technical Writer
Higher Echelon
10.2022 - Current
- Lead Technical Writer for the EDI TAS Program supporting multiple development platforms
- Supported Agile Software Developers ensuring technical content was updated and 508 compliant for targeted audiences
- Worked closely with Project Managers, Developers, and Business Analyst to establish technical documentation processes, and source control management
- Complied with VA Documentation guidelines, upholding high standards of visual quality, grammar and structure
- Leveraged external networks entering, updating, and extracting data from EDI TAS & VA systems (e.g., GitHub, Confluence, Jira, Rally, PAL.VDL) to ensure all relevant information was integrated into analysis and interpretation of data
- Provided EDI_TAS Technical Writing methodologies and support to all workstreams demonstrating the ability to work on shared goals and develop beneficial working relationships
Senior Technical Writer
SAIC
10.2021 - 10.2022
- Lead Technical Writer for the EDI TAS Program supporting multiple development platforms
- Supported Agile Software Developers ensuring technical content was updated and 508 compliant for targeted audiences
- Assisted with both end-user and admin level documentation, maintaining QA processes for all contract deliverables
- Responsible for updating document content across all product workstreams
- Established review process for improvements, and source control management
- Complied with VA Documentation guidelines, upholding high standards of visual quality, grammar and structure
- Leveraged external networks entering, updating, and extracting data from EDI TAS & VA systems (e.g., GitHub, Confluence, Jira, Rally, PAL) to ensure all relevant information was integrated into analysis and interpretation of data
- Provided Technical Writing methodologies and support to all workstreams demonstrating the ability to work on shared goals and develop beneficial working relationships
Senior Technical Writer
Halfaker
09.2019 - 10.2021
- Supported Agile Software Developers ensuring technical content was updated and 508 compliant for targeted audiences
- Lead Technical Writer for the EDI TAS Program supporting multiple development platforms
- Responsible for updating document content across all product workstreams
- Established review process for improvements, and source control management
- Complied with VA Documentation guidelines, upholding high standards of visual quality, grammar and structure
- Leveraged external networks entering, updating, and extracting data from EDI TAS & VA systems (e.g., GitHub, Confluence, Jira, Rally, PAL, VDL) to ensure all relevant information was integrated into analysis and interpretation of data
- Provided Technical Writing methodologies and support to all workstreams demonstrating the ability to work on shared goals and develop beneficial working relationships
Senior Analyst
Longview Technology Services (LTS)
06.2019 - 09.2019
- Supported Agile Software Developers ensuring technical content was updated and 508 compliant for targeted audiences
- Served as primary POLARIS support representative for Fee Basis Claim System (FBCS) entering planned software installations, hardware replacements, system upgrades, and patch releases in the central repository to ensure successful release activities within the production environment
- Supported VA Project Manager in product Critical Decision-Making presentations, Risks and Issues logs, and national software release meetings, documentation and administration
- Uploaded project artifacts / documentation into IBM Rational for product release readiness compliance and defect resolution documents for project sustainment
- Experience working with Markdown content formatting
Senior Technical Writer
Halfaker
05.2017 - 06.2019
- Served as a Functional/Project Analyst for three projects, uploading artifacts, assessing business requirements, and Critical Decision documentation
- Created technical and non-technical written content for contract deliverables and project documents; managed and updated multiple documents with competing deadlines
- Supervised seven Jr
- Technical Writers and performed peer reviews evaluating technical documentation for quality and accuracy, and substance at both the Program and Product level
- Collaborated with and interviewed technical Subject Matter Experts (SME) to create project clear and concise technical documentation utilizing source control to manage content
- Followed client-required templates and content checklists for project documentation and applied style guides
- Redacted Personal Health Information (PHI) from all Knowledge Management System (KMS) Articles
- Developed team tools and Operating Procedure (SOP) documents to standardize project documentation
- Composed meeting agendas and minutes, applying VA 508 Documentation Compliance standards
Community Health Technical Writer
WellCare, Inc
12.2016 - 04.2017
- Created Journal articles utilized to communicate departmental community-based partnerships and initiatives
- Designed One-pagers (brochures and narratives), Info Graphs and PowerPoints
- Conducted research utilizing various online resources, organized data into an intuitive, searchable format
- Identified community-based organizations and initiatives to recommend funding opportunities for partnerships
Technical Writer, Contractor
Verifone, Inc
04.2015 - 12.2016
- Provided requirement documentation to test groups while software is under development
- Collaborated with SMEs to document technical ideas in a clear, concise and simple language using diagrams, drawings, images and photographs for manuals, user guides, implementation guides, hardware and software installation guides, checklists, feature references, or instructions
- Created user manuals, and guides for complex Point of Sales subject
Education
Master of Public Administration -
Troy State
Troy, ALBachelor of Science - Hospitality Management
Florida International University
Miami, FLAssociate of Arts - Business Administration
Miami Dade
Miami, FLSkills
- Veterans Health Administration (VHA) Applications
- Community Care Knowledge Management System (KMS)
- Jira (Proprietary Issue Tracking)
- Atlassian Confluence Collaboration Tool
- ServiceNow (SNOW) IT Ticketing
- IBM Rational
- Talent Management System (TMS)
- Common Look
- POLARIS Enterprise
- Process Asset Library (PAL)
- VistA Office's VA Software Document Library (VDL) Service Management
- Point of Sales Applications
- Micros 9700 & 30 Hospitality Management
- Matra Clarity Retail
- Operating Systems
- SCO Unix Administration
- Windows 2000
- Windows XP
- Windows 7
- Windows 10
- HP Unix Administration
- MS DOS
- HealthCare Practice Management Software
- Dentrix Practice Management Software –Clinical
- Vitera Practice Management – Operations, Front Desk
- Touchworks EHR - Clinical
- Vitera EHR – Provider Workflows, Clinical
- Medical Manager – Front Desk, Clinical
- Dexis Digital Radiograph - Dental
- General Applications
- Microsoft Suite 2010
- WebEx Go to Meeting
- Evolve Learning Management System
- Remedy Action Request System
- Adobe FrameMaker 9 (Authoring Tools Management)
- Snag It Screen Capture
- SharePoint Administration
- Learning Management System (LMS)
- CostPoint Time Tracking Software
- Rally (Sprint Management)
- Markdown / MK Docs
- Notepad
- WordPad
- Paint (Text / Online Editors)
- GitHub (Repository Hosting Service)
- Confluence (Collaboration Team Workspace)
- Cost Point Time Tracking Software
Certification
- Microsoft Access Basic 200
- Microsoft Access Intermediate 2007
- Micros Systems 8700/9700/3.0 Technology
- SCO Open Server Administration I & II
- Vitera Practice Management Certification, Advanced
- IBM Rational
Military Experience
Cryptologic Technician Operator, United States Navy, 08/1988, 10/1992, Obtained a Top-Secret Security Clearance based upon a special security background investigation., Analyzed communications disruptions and initiated restorable actions on critical circuits.
Skill Sets
- Veterans Health Administration (VHA) Applications
- Community Care Knowledge Management System (KMS)
- Jira (Proprietary Issue Tracking)
- Atlassian Confluence Collaboration Tool
- ServiceNow (SNOW) IT Ticketing
- IBM Rational
- Talent Management System (TMS)
- Common Look
- POLARIS Enterprise
- Process Asset Library (PAL)
- VistA Office's VA Software Document Library (VDL) Service Management
- Point of Sales Applications
- Micros 9700 & 3.0 Hospitality Management
- Matra Clarity Retail
- Operating Systems
- SCO Unix Administration
- Windows 2000, XP, Windows 7 & Windows 10
- HP Unix Administration
- MS DOS
- HealthCare Practice Management Software
- Dentrix Practice Management Software – Clinical
- Vitera Practice Management – Operations, Front Desk
- Touchworks EHR - Clinical
- Vitera EHR – Provider Workflows, Clinical
- Medical Manager – Front Desk, Clinical
- Dexis Digital Radiograph - Dental
- General Applications
- Microsoft Suite 2010
- WebEx Go to Meeting
- Evolve Learning Management System
- Remedy Action Request System
- Adobe FrameMaker 9 (Authoring Tools Management)
- Snag It Screen Capture
- SharePoint Administration
- Learning Management System (LMS)
- CostPoint Time Tracking Software
- Rally (Sprint Management)
- Markdown / MK Docs
- Notepad, WordPad & Paint (Text / Online Editors)
- GitHub (Repository Hosting Service)
- Confluence (Collaboration Team Workspace)
- Cost Point Time Tracking Software
Timeline
Senior Technical Writer
Higher Echelon
10.2022 - Current
Senior Technical Writer
SAIC
10.2021 - 10.2022
Senior Technical Writer
Halfaker
09.2019 - 10.2021
Senior Analyst
Longview Technology Services (LTS)
06.2019 - 09.2019
Senior Technical Writer
Halfaker
05.2017 - 06.2019
Community Health Technical Writer
WellCare, Inc
12.2016 - 04.2017
Technical Writer, Contractor
Verifone, Inc
04.2015 - 12.2016
Master of Public Administration -
Troy State
Bachelor of Science - Hospitality Management
Florida International University
Associate of Arts - Business Administration
Miami Dade
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