Laurie Young
Lamar Cisd
Richmond,TX
15
years of professional experience
Experienced transportation professional with a strong focus on effective communication and logistics management. Proven ability to optimize routes and schedules, ensuring the safety and satisfaction of passengers while adhering to regulations.
Work History
Flex Driver
12 Years 9 Months- Operated various vehicle types to transport students safely and efficiently.
- Communicated effectively with parents, school staff, and transportation coordinators regarding student needs.
- Coordinated schedules and routes to optimize travel efficiency and minimize delays.
- Conducted regular vehicle inspections to maintain operational readiness and address maintenance needs.
- Ensured compliance with safety regulations and district policies during all transportation activities.
- Assisted in training new drivers on safety protocols and operational procedures.
- Implemented process improvements for route planning to enhance service delivery efficiency.
Trip Supervisor
12 Years 9 Months- Led group activities and ensured participant safety during outdoor excursions.
- Developed detailed itineraries to enhance trip engagement and educational value.
- Coordinated transportation logistics, ensuring timely arrivals and adherence to schedules.
- Trained and mentored new trip leaders on best practices and safety protocols.
- Provided exceptional customer service, addressing concerns promptly and professionally to maintain high levels of client satisfaction.
TICKET /Front Gate Attendant
4 Years 1 Month- Monitored passenger flow at front gate to ensure efficient boarding processes.
- Led initiatives to maintain compliance with safety regulations and company policies at front gate operations.
- Assisted passengers with baggage check and ticketing inquiries, enhancing customer satisfaction.
- Coordinated with ground crew to facilitate timely aircraft departures and arrivals.
- Trained new attendants on safety protocols and operational procedures for effective service delivery.
- Handled guest inquiries professionally, ensuring they received accurate information and prompt assistance.
Bus Driver
1 Year 10 Months- Ensured student safety during daily transportation routes
- Conducted regular vehicle inspections for optimal performance
- Managed time effectively to adhere to tight schedules
- Communicated with school officials regarding route adjustments
Education
High School Diploma
Skills
Strong communication skills
Safe driving practices
Reliability and punctuality
Patience and perseverance
Adaptable scheduling
Professionalism and courtesy
Customer service
Active listening
Critical thinking
Computer proficiency
Timeline
TICKET /Front Gate Attendant
Delta Air Lines, Inc
04.2022 - 05.2026Read More
Flex Driver
Lamar Cisd
11.2013 - CurrentRead More
Trip Supervisor
Lamar Cisd
11.2013 - CurrentRead More
Bus Driver
Spring ISD
01.2012 - 11.2013Read More
UNITED CHRISTIAN ACADEMY
High School Diploma
Read More