Laurie Young
Richmond,TX
Summary
Experienced transportation professional with a strong focus on effective communication and logistics management. Proven ability to optimize routes and schedules, ensuring the safety and satisfaction of passengers while adhering to regulations.
Overview
15
15
years of professional experience
Work History
Flex Driver
Lamar Cisd
11.2013 - Current
- Operated various vehicle types to transport students safely and efficiently.
- Communicated effectively with parents, school staff, and transportation coordinators regarding student needs.
- Coordinated schedules and routes to optimize travel efficiency and minimize delays.
- Conducted regular vehicle inspections to maintain operational readiness and address maintenance needs.
- Ensured compliance with safety regulations and district policies during all transportation activities.
- Assisted in training new drivers on safety protocols and operational procedures.
- Implemented process improvements for route planning to enhance service delivery efficiency.
Trip Supervisor
Lamar Cisd
11.2013 - Current
- Led group activities and ensured participant safety during outdoor excursions.
- Developed detailed itineraries to enhance trip engagement and educational value.
- Coordinated transportation logistics, ensuring timely arrivals and adherence to schedules.
- Trained and mentored new trip leaders on best practices and safety protocols.
- Provided exceptional customer service, addressing concerns promptly and professionally to maintain high levels of client satisfaction.
TICKET /Front Gate Attendant
Delta Air Lines, Inc
04.2022 - 05.2026
- Monitored passenger flow at front gate to ensure efficient boarding processes.
- Led initiatives to maintain compliance with safety regulations and company policies at front gate operations.
- Assisted passengers with baggage check and ticketing inquiries, enhancing customer satisfaction.
- Coordinated with ground crew to facilitate timely aircraft departures and arrivals.
- Trained new attendants on safety protocols and operational procedures for effective service delivery.
- Handled guest inquiries professionally, ensuring they received accurate information and prompt assistance.
Bus Driver
Spring ISD
01.2012 - 11.2013
- Ensured student safety during daily transportation routes
- Conducted regular vehicle inspections for optimal performance
- Managed time effectively to adhere to tight schedules
- Communicated with school officials regarding route adjustments
Education
High School Diploma -
UNITED CHRISTIAN ACADEMY
05.1998
Skills
- Strong communication skills
- Safe driving practices
- Reliability and punctuality
- Patience and perseverance
- Adaptable scheduling
- Professionalism and courtesy
- Customer service
- Active listening
- Critical thinking
- Computer proficiency
Timeline
TICKET /Front Gate Attendant
Delta Air Lines, Inc
04.2022 - 05.2026
Flex Driver
Lamar Cisd
11.2013 - Current
Trip Supervisor
Lamar Cisd
11.2013 - Current
Bus Driver
Spring ISD
01.2012 - 11.2013
High School Diploma -
UNITED CHRISTIAN ACADEMY