Laurieann Barclay

● Successfully Led Team to Profitability under pressure of a deadline to meet aggressive recruiting and sales goals.

● Identified, recruited, coached, mentored, and trained highly diverse teams of up to 100..

● Provide constant guidance to establish effective growth strategies, and team collaboration, in addition to individual sales.

• Exceeded sales quotas and increased profitability through effective sales strategy and leadership.
• Created and implemented new business opportunities by utilizing strategic networking strategies.
• Developed and executed sales presentations as well as both internal and external product training workshops.

• Conduct and manage on-site property claim inventory assignments to start to conclusion.
• Establishes accurate scope of damages for contents losses and utilizes as basis for computer assisted estimates.
• Investigates and evaluates all relevant facts to determine coverage, damages, and additional living expenses.. Secures recorded or written statements as appropriate.
• Establishes timely and accurate claim and expense reserves.
• Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters.
• Negotiates and conveys claim settlements within $100k authority limit.
• Writes denial letters, Reservation of Rights and other complex correspondence.

• Primary responsibilities include management of staff for timely and accurate processing of claims in accordance with Best Practices.
• Reviews and approves complex coverage positions, coaching claims employees on proper positioning and articulation of coverage.
• Reviews and approves, within assigned authority limits, claim expenses and settlements that exceed claims employees authority level; appropriately refers claim expenses and settlements that exceed personal authority limits for approval.
• Actively attracts, develops, and engages talented claims employees while simultaneously addressing employees who are not meeting expectations.

Reviewed and analyzed suspicious and potentially fraudulent insurance claims.

• Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
• Verified insurance claims and determined fair amount for settlement .Investigated claims involving potential and suspected fraudulent activities.
• Collected sworn written and recorded statements backing up investigations.
• Substantiated legitimate claims and denied unjustified claims.

• Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
• Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
• Negotiated settlements with claimants and claimants' attorneys..
• Conducted day-to-day administrative tasks to maintain information files and process paperwork.
• Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.