Lauriel Pollidore
Boynton Beach,FL
Summary
Highly efficient medical scheduler with a proven track record in streamlining workflow and improving productivity. Strong organizational and problem-solving skills with meticulous attention to detail. Proficient in giving great patient care experience and documentation. Excellent communication and collaboration abilities, able to effectively liaise with cross-functional teams. Committed to delivering exceptional results and meeting deadlines consistently.
Overview
12
12
years of professional experience
Work History
Clinical Affairs + Stratergy
Nyu Langone Health
09.2023 - Current
- Greeting patients and acknowledge their request
- Scheduling and rescheduling appointments
- Offer empathy when necessary
- Verify patients insurance information are updated and currently active
- Managing cancellations request
- Provide patients with necessary appointment pre-instructions
- Remain in compliance with HIPAA regulations
- Close out all patient cases in Salesforce with proper documentation
- Proficiently follow all providers scripts and directives
Beauty Supply Floor Leader
Ali Beauty Supply
11.2022 - 09.2023
- Trained and coached new employees according to new hire procedures and proven sales strategies.
- Opened and closed store by counting cash, opening and closing cash registers and creating staff assignments.
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Restock merchandise
- Research new products that would be a great fit for consumers
- Source products that have a high demand
- Increased customer loyalty through consistent and dependable service, great attitude and in-depth knowledge of products.
- Worked directly with store manager to verify achievement of sales, retention and quality targets.
Manager's Assistant
Clairans Enterprises
04.2013 - 07.2018
- Assigned tasks to associates to fit skill level and maximize team performance.
- Restocked office supplies weekly
- Maintained records through timely updates to employee and other files.
- Make bank deposits weekly and write cheques to suppliers
- Weekly payroll
- Add merchandise to inventory and maintain point of sale system remains up to date
- Helped increase company profitability through customer relationship development, community involvement and marketing campaigns.
- Conducted inside training sessions to educate employees on products and company policies.
- Developed successful marketing plans to increase sales and profits while managing costs.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Education
High School Diploma -
Cove And John Secondary School
East Coast Demerara05.2007
Skills
- Adaptability
- Meeting Sales Goals
- Brand Promotion
- Leadership Experience
- Communication Skills
- Problem Solving Abilities
- Organization
- Active Listening
- Attention To Detail
- Team Work
- Time Management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Verbal communication
- Teamwork and collaboration
- Customer service
Timeline
Clinical Affairs + Stratergy
Nyu Langone Health
09.2023 - Current
Beauty Supply Floor Leader
Ali Beauty Supply
11.2022 - 09.2023
Manager's Assistant
Clairans Enterprises
04.2013 - 07.2018
High School Diploma -
Cove And John Secondary School