Laurie M. Cooper
Alabaster
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Customer service
Southern States Bank
Birmingham
12.2011 - 12.2015
- Engaged in conversation with customers to understand needs, resolve issues and answer questions.
- Answering phones
- Email correspondence
- Processing transactions
- Maintaining a bank vault
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Opening accounts
- Worked through 2 system conversions
Bank Teller
Regions Financial
Birmingham
06.2010 - 12.2011
- Explained bank services, financial products and applicable fees to customers.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Answered phones and directed the customers to the correct associate.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Processed cash shipments
Customer Service Associate
American Eagle Outfitters
Birmingham
05.2008 - 12.2010
- Assisted customers with product selection
- Created floor sets and window designs
- Processed financial transactions
- Educated customers on special pricing opportunities and company offerings.
Cashier and Kitchen Staff
McAlister's Deli
Birmingham
05.2006 - 05.2008
- Learned and served as cook when needed
- Counted money to close registers
- Adhered fully to kitchen standards involving required portion sizes, individual recipe instructions and safe food handling procedures.
- Assisted cook team by preparing sandwiches and salads.
- Accepted cash and credit card payments, issued receipts and provided change.
Teacher's Assistant
Tiny Blessings Preschool at North Shelby Baptist Church
Birmingham
08.2007 - 12.2007
- Supervised children in the areas of art, music, recreation, and normal day to day activities.
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
Education
BA - Journalism/Mass Communication, Art
Samford University
05.2010
Skills
- Experience in Microsoft Office
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Verbal and Written Communication
- Responding to Difficult Customers
- Creative Problem Solving
- Transaction Processing
- Customer Relations
References
Luke Kennedy, Formed Supervisor
205-799-9560
Hannah Braswell, Church Leader
205-271-7687
Jill Armstrong, Church Friend
205-901-7645
Interests
Running, Reading, Spending time with family, exploring outdoors, Art
Timeline
Customer service
Southern States Bank
12.2011 - 12.2015
Bank Teller
Regions Financial
06.2010 - 12.2011
Customer Service Associate
American Eagle Outfitters
05.2008 - 12.2010
Teacher's Assistant
Tiny Blessings Preschool at North Shelby Baptist Church
08.2007 - 12.2007
Cashier and Kitchen Staff
McAlister's Deli
05.2006 - 05.2008
BA - Journalism/Mass Communication, Art
Samford University