ANNALIESE RHINEHART
Surprise,AZ
Summary
Dedicated Professional with more that 15 years of experience in fast paced environments seeking opportunity in a team oriented company. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. Brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Customer Service
Acura of Peoria
01.2021 - Current
- Detail oriented data entry. Efficiently communicate with clients to connect and establish rapport, while filtering out their needs for services. Provide accurate cost and time of completion estimates for the services recommended, communicate, and get proper authorization from customers. Work in a process driven environment.
Receptionist
Dream City Christian School
01.2019 - 01.2020
- Welcome and screen all flow into the building. Filtered and directed all office incoming calls. Schedule appointments and maintain the reception area. Assist with administrative tasks, such as filing and data entry. Manage calendars and schedule appointments.
Food and Beverage Specialist
Blue Star Resorts
01.2016 - 01.2019
- Greet all guests with hospitality; engage and answer questions about food, wine, and facilities in a friendly, helpful manner. Actively communicate with Bartenders, Hosts and Food Runners to ensure we are delivering a memorable Guest experience. Handle cash and utilize the POS system according to company standards.
Skills
- Strong multitasking skills
- Problem solving mindset
- Professional phone and e-mail etiquette
- Computer savvy
- Experience in Microsoft Office
- 35WPM
- CDK software proficient
Timeline
Customer Service
Acura of Peoria
01.2021 - Current
Receptionist
Dream City Christian School
01.2019 - 01.2020
Food and Beverage Specialist
Blue Star Resorts
01.2016 - 01.2019