Summary
Overview
Work History
Education
Skills
Personal
References
Timeline
Generic

Sarah Dibler

Phoenix,Arizona

Summary

I am eager to obtain a position that will provide stability, long term opportunities.

Overview

13
13
years of professional experience

Work History

Sales Support/Customer Service Specialist – Managed Services Team

Willscot Mobile Mini
01.2020 - Current
  • Provide support and assistance to customers regarding service issues, change requests, and billing disputes for Managed Service items
  • Handles complicated contract issues and customer complaints
  • Interact with vendors to fulfill customer orders
  • Mentor and assist less experienced team members
  • Use multiple software programs including Salesforce, SAP, CyberSource, OnBase, Excel and Outlook.

Sales Support I

Mobile Mini Inc
01.2018 - 01.2020
  • Take inbound calls/emails and provide existing and potential new customers with world class customer service
  • Perform correct billing practices in accordance with customer contracts to validate billing disputes
  • Submit customer request such as pickups, relocations, and service calls
  • Provide information and rental quotes for portable storage and office units
  • Strive to win customer business in one call
  • Use multiple software programs including Salesforce, SAP, CyberSource, Descartes, Skype, and Outlook.

Home Warranty of America Sales Agent

Direct Energy
01.2015 - 01.2018
  • Having extensive knowledge of Home Warranty plans to better serve the target audience
  • Maintaining relationships with existing customers and generating new leads
  • Identifying new business opportunities and implementing strategic plans
  • Having excellent negotiation and problem-solving skills to close sales deals
  • Negotiating prices and contract terms with potential customers.

Workforce Management

Direct Energy
01.2013 - 01.2015
  • Creating schedules that consider employee preferences, workloads, vacations, availability, and legal requirements
  • Monitoring agent performance and helping them improve over time which can help ensure employees are operating in the right role for their skill set
  • Planning for unexpected events like sick calls, equipment breakdowns or increased customer demand
  • Providing data reporting and analytics that can help managers gain insight into company metrics and employee performance
  • Forecasting staffing needs by analyzing labor demand and supply
  • Providing feedback and training to employees and managers
  • Troubleshooting any WFM-related problems or conflicts
  • Researching WFM tools to enhance efficiency
  • Demonstrating products to customers and answering their questions
  • Assisting the supervisor with customer escalation concerns during high call volumes
  • Assisting the Supervisor in training, coaching and performance evaluations.

Appointment Scheduler/Customer Service

Direct Energy
01.2011 - 01.2013
  • Organizes workflow and appointments by reading and routing correspondence, collecting customer information, and managing assignments
  • Schedule customer service calls for companies such as One Hour Heating & Air Conditioning, Benjamin Franklin Plumbing and Mister Sparky Electric
  • Ensure routes are dispatched accordingly for technicians
  • Assist the supervisor with customer escalation calls.

Education

High School Diploma -

Paradise Valley High School
Phoenix, Arizona
01.2004

Skills

  • Strong Customer relation skills
  • Excellent Work ethic and dependability
  • High degree of accuracy and attention to detail
  • Exceptional communication skills internally and externally
  • Ability to adapt to working under high pressure or large work volumes
  • Highly organized, able to work remotely, operate independently and in a team
  • Hands-on experience with spreadsheets and proprietary software (SAP, OnBase, Salesforce, Outlook, Google/ Excel)
  • Strong Multitasking Skills

Personal

I am a cheerful, outgoing, ambitious individual. I am also extremely dependent, punctual, and always strive to do my best. I am a solid team player with proven skills in establishing rapport with customers and vendors. Motivated to maintain customer/vendor satisfaction and contribute to company success. Specialize in quality, speed, and process optimization.

References

  • Christopher Albrecht, Managed Services Supervisor, WillScot Mobile Mini, 480-848-8160
  • Ashley Whitson, Managed Services Accounts Payable Lead, WillScot Mobile Mini, 623-205-5107
  • Emily Thrasher, Managed Services Customer Service Lead, WillScot Mobile Mini, 480-215-5200
  • Ceci Matuz, Managed Services Accounts Payable Specialist, WillScot Mobile Mini, 602-581-0400
  • Kristina Morales, Managed Services Dispatch Specialist, WillScot Mobile Mini, 520-349-8110

Timeline

Sales Support/Customer Service Specialist – Managed Services Team

Willscot Mobile Mini
01.2020 - Current

Sales Support I

Mobile Mini Inc
01.2018 - 01.2020

Home Warranty of America Sales Agent

Direct Energy
01.2015 - 01.2018

Workforce Management

Direct Energy
01.2013 - 01.2015

Appointment Scheduler/Customer Service

Direct Energy
01.2011 - 01.2013

High School Diploma -

Paradise Valley High School

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Sarah Dibler