LAURIN HELLER

Claims Representative with 18 years of extensive expertise in managing high-volume calls, coordinating surgical and dental treatments, and streamlining office operations. Adept at verifying insurance details and securing pre-certifications, resulting in high approval rates and reduced claim rejections. Known for enhancing patient satisfaction through effective communication and meticulous attention to detail, aiming to leverage skills in a dynamic and collaborative environment.

• Grapevine Dental, Plano, TX, 75093, Office Coordinator, 03/01/21, High Volume calls, Dental chair side assisting, Lab work, Photo skills, Treatment scheduling, All tech connectivity and set up throughout the office, Sterilization
• Brobst Facial Plastic Surgery, Plano, TX, 75093, Surgical Coordinator, 12/01/17 - 03/31/21, Surgery coordination, Photo skills, Insurance verification, High volume calls, Patient interaction, A/R, Pre cert for insurance, Interaction with multiple hospitals at a time, Treatment scheduling for cosmetic procedures, Post op stitch removal and post care, Pre op and consult lead, Sterilization
• Dr. Geiger, Plano, TX, 75093, R.D.A, 07/01/15 - 05/31/16, Assisted Dr. Geiger chair side in multiple treatment procedures, Engaged and provided comfort to patients, Worked well with team, Sterilization, Helped hygiene with scheduling, Provided scheduling for patient treatment
• Gerlach Dental, Plano, TX, 75093, R.D.A, 01/01/08 - 05/31/15, Assisted Dr. Gerlach chair side in multiple treatment procedures, Engaged and provided comfort to patients, Worked well with team, Sterilization, Helped hygiene with scheduling, Provided scheduling for patient treatment