Laurisha Clark
Summary
Enthusiastic and personable, with a strong passion for helping others. Eager to contribute excellent communication, problem solving and organizational skills to a dynamic customer service team.
Overview
10
10
years of professional experience
Work History
Sales and Customer Service Manager
Macy's
Kennewick, WA
02.2023 - 07.2026
- Led and motivated 15+ colleagues to deliver strong customer experiences across women’s ready-to-wear, handbags, and shoes.
- Tracked sales performance for department, vendors, and individual team members in Power BI; partnered with department managers on sales-event animations and Star Rewards promotions to help exceed sales goals.
- Improved RTW customer service by 18% by reviewing NPS surveys to identify service gaps and coaching colleagues to build stronger customer connections with customer and leadership teams.
- Supported operations and merchandising by completing selling support tasks, maintaining stockroom organization, and keeping signing and merchandising standards aligned.
- Developed talent through interviews, training, coaching, scheduling, and career-progression tracking for team members.
Administrative Support Team
Macy's
Kennewick, Washington
04.2019 - 02.2023
- Maintained organized store management office, coordinated internal and external communication, distributed daily reports, and managed colleague call outs.
- Entered weekly schedule updates and tracked colleague PTO and WA PSSL.
- Supported colleagues and management with new hire paperwork, onboarding, training sessions, and hiring events.
- Assisted with cash office tasks, balanced vault, supported quarterly seeding, and helped coordinate store recognition programs and events.
- Delivered customer and sales floor support by engaging with customers, assisting on sales floor as needed, and meeting individual sales goals while working POS cashier.
Billing Clerk/Office Assistant
RIS Inventory
Richland
05.2021 - 02.2023
- Used QuickBooks to prepare and verify weekly and monthly invoices for a growing client base.
- Updated customer files, contact details, and billing records with current transaction data.
- Reviewed billing errors, answered employee questions, and corrected discrepancies from manual or system issues.
- Performed office tasks such as sorting mail, making copies, sending faxes, and entering basic data.
Assistant Manager
Subway
Bothell, Washington
05.2016 - 03.2019
- Supervised daily shift operations and maintained store cleanliness, ensuring seamless continuity in leadership during the manager's absence.
- Trained new team members, created schedules, and assigned tasks to optimize staffing and support performance evaluations.
- Managed cash transactions and banking, while assisting with inventory and supply ordering to maintain operational efficiency.
- Handled light paperwork, managed cash transactions/banking, and assisted with inventory and supply ordering.
Education
GED -
Edmonds Community College
Lynnwood, WA06.2009
Skills
- Sales analysis
- QuickBooks
- Microsoft Office
- Team leadership
- Problem Solving
- Conflict resolution
- Time Management
- Organization
- Communication
- Adaptability
- Empathy
Timeline
Sales and Customer Service Manager
Macy's
02.2023 - 07.2026
Billing Clerk/Office Assistant
RIS Inventory
05.2021 - 02.2023
Administrative Support Team
Macy's
04.2019 - 02.2023
Assistant Manager
Subway
05.2016 - 03.2019
GED -
Edmonds Community College