Laurissa Tejeda
Phoenix,AZ
Summary
Dynamic Team Leader at Whole Foods Market Inc, recognized for enhancing customer satisfaction through effective problem-solving and team motivation. Successfully fostered a collaborative environment, empowering team members and optimizing service quality. Leveraged analytical thinking to drive improvements, achieving significant results in team productivity and customer experience.
Overview
14
14
years of professional experience
Work History
Team Leader
Whole Foods Market Inc
01.2011 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Assisted in recruitment to build team of top performers.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Education
Associate Of Applied Arts - Patisserie And Baking
Le Cordon Blue College of Culinary Arts
Scottsdale, AZ10.2010
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Work Planning and Prioritization
- Analytical thinking
Timeline
Team Leader
Whole Foods Market Inc
01.2011 - Current
Associate Of Applied Arts - Patisserie And Baking
Le Cordon Blue College of Culinary Arts
Similar Profiles
Kassey CarterKassey Carter
Cashier at Whole Foods Market IncCashier at Whole Foods Market Inc
Lucas SeeckLucas Seeck
Customer Service Supervisor at Whole Foods Market IncCustomer Service Supervisor at Whole Foods Market Inc
Bryant AttlesBryant Attles
Cashier at Whole Foods Market IncCashier at Whole Foods Market Inc