Laurimar Marrero
Acworth,GA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
General Manager
Medusa Productions
01.2018 - 12.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Representative
Costco
2021.12 - 2022.02
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Supervisor
Added Touch Catering
09.2014 - 09.2016
- In charge of the top clients events doing all the decorations and set up including the VIP corporate events.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
Bachelor of Business Administration - Management
Universidad Interamericana
Puerto Rico05.2005
Skills
- Special Event Planning
- Event Logistics Management
- Client Account Management
- Communication
- Vendor Negotiations
- Staff Training
- Time Management
Languages
Spanish
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Customer Service Representative
Costco
2021.12 - 2022.02
General Manager
Medusa Productions
01.2018 - 12.2023
Supervisor
Added Touch Catering
09.2014 - 09.2016
Bachelor of Business Administration - Management
Universidad Interamericana