Leslie Claterbos
Astoria
Summary
Accomplished clinic manager with a focus on optimizing operations and enhancing patient satisfaction. Expertise in compliance, staff training, and strategic decision-making drives measurable improvements in healthcare service delivery.
Overview
10
10
years of professional experience
Work History
CMH-OHSU Health General Surgery Clinic Manager
Columbia Memorial Hospital
Astoria, OR
10.2021 - Current
- Streamlined clinic operations to enhance patient flow and reduce wait times.
- Implemented staff training programs to improve service quality and compliance with healthcare standards.
- Oversaw budgeting processes, ensuring efficient allocation of resources across departments.
- Coordinated scheduling for clinical staff to optimize coverage and maintain high service levels.
- Analyzed performance metrics to identify improvement areas, driving strategic decision-making processes.
- Led initiatives to enhance communication between departments, fostering collaborative care environments.
- Attended regular meetings with hospital administrators to discuss clinic operations and policies.
- Fostered a culture of accountability among staff members, instilling an unwavering commitment to delivering high-quality care services across all aspects of the organization''s operations.
CMH Endocrinology & Pulmonology Clinic Manager
Columbia Memorial Hospital
Astoria, OR
03.2019 - 10.2021
- Streamlined clinic operations, enhancing workflow efficiency and patient satisfaction.
- Coordinated staff schedules, ensuring optimal coverage and resource allocation.
- Implemented quality control measures to maintain compliance with healthcare regulations.
- Developed training programs for new employees, fostering skill development and team cohesion.
- Monitored clinic performance metrics, identifying areas for improvement in service delivery.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
CMH/OHSU Cardiology, Endocrinology & Pulm Manager
Columbia Memorial Hospital
Astoria, OR
11.2016 - 03.2019
- Oversaw daily clinic operations to ensure high-quality patient care.
- Streamlined appointment scheduling processes to enhance patient flow and reduce wait times.
- Managed staff performance, providing guidance and training to improve team efficiency.
- Developed and enforced clinic policies to maintain compliance with healthcare regulations.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
Education
No Degree - Business Administration
University of Oregon
Eugene, ORNo Degree -
Clatsop Community College
Astoria, ORSkills
- Administrative leadership
- HIPAA compliance
- Clinical management
- Employee training
- Special event planning
- Operations management
- Scheduling
- Critical thinking
- Employee performance evaluations
Timeline
CMH-OHSU Health General Surgery Clinic Manager
Columbia Memorial Hospital
10.2021 - Current
CMH Endocrinology & Pulmonology Clinic Manager
Columbia Memorial Hospital
03.2019 - 10.2021
CMH/OHSU Cardiology, Endocrinology & Pulm Manager
Columbia Memorial Hospital
11.2016 - 03.2019
No Degree - Business Administration
University of Oregon
No Degree -
Clatsop Community College