Lauro Bond
El Paso,TX
Summary
Proven leader and efficient problem-solver, adept in team management and customer service, with a strong work ethic demonstrated at The Home Depot Store. Excelled in handling escalations and inventory staging, ensuring OSHA compliance, and improving operational efficiency. Skilled in leveraging product knowledge to enhance customer satisfaction and team productivity.
Overview
11
11
years of professional experience
Work History
Video Repair
Spectrum
11.2022 - 03.2024
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained documentation and resources regarding problem resolution for reference in future instances.
- Resolved computer and system networking problems to maintain user productivity.
Dock Worker/Material Handler
Estes Express
02.2022 - 08.2022
- Followed verbal and written instructions to properly move and ship products.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Used hand-held scanners and physical logs to accurately track item movements.
Department Supervisor
The Home Depot Store
03.2013 - 08.2022
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Submitted reports to senior management to aid in business decision-making and planning.
- Trained newly hired sales team in upselling techniques.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
Education
High School Diploma -
Montwood High School
El Paso, TX05.2011
Skills
- Strong Work Ethic
- Handling Escalations
- Team Management
- Customer Service
- Team Supervision
- Product Inspection
- Inventory staging
- OSHA Compliance
Timeline
Video Repair
Spectrum
11.2022 - 03.2024
Dock Worker/Material Handler
Estes Express
02.2022 - 08.2022
Department Supervisor
The Home Depot Store
03.2013 - 08.2022
High School Diploma -
Montwood High School
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