Lauro Garcia
Tucson,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
Casa Alitas
07.2023 - Current
It involves actively litening to their needs, being responsive and helpful, and going above and beyond to ensure their satisfaction.
Research Specialist
Santa Cruz County Court House
09.1999 - Current
Collating data from diffrent sources, analyzing court documents and information. Support the courts in managing and gathering data.
Caregiver Attendant
Sand Ruby
09.2022 - 04.2023
Take care of the day to day needs of the client, monitoring the mental state, identify the early signs of illness, relaspe and deterioration and help the client in accessing services.
Front Desk Receptionist
Dept Of Economic Security (DES)
10.1991 - 06.1998
Answering phone calls courteously hanndle clients paper work file documents, maintain schedules answer questons in regards to client pending status. Interpreting for clients as needed.
Education
High School Diploma -
Nogales High School
Nogales, AZ05.1983
Skills
- Complaint Resolution
- Product Knowledge
- Account Updating
- Data Collection
- Report Generation
- Appointment Scheduling
- Paperwork Processing
- Data Entry
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Casa Alitas
07.2023 - Current
Caregiver Attendant
Sand Ruby
09.2022 - 04.2023
Research Specialist
Santa Cruz County Court House
09.1999 - Current
Front Desk Receptionist
Dept Of Economic Security (DES)
10.1991 - 06.1998
High School Diploma -
Nogales High School
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