Andrea Dagnino
Tucson,AZ
Summary
I am a dedicated and bilingual professional with a strong desire to impact the community. I am committed to utilizing my skills and expanding my knowledge to provide excellent care and support to individuals. By leveraging my diverse skill set, I aim to deliver exceptional service that benefits those around me.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Site Coordinator
Catholic Community Services- Casa Alitas Program
05.2023 - Current
- Responsible for shelter services and including safety and supervision of shelter participants, shelter property
- Under the direction of the Associate Director, provide supervision to assigned Site Leads including training, scheduling, and evaluation of performance feedback
- Responsible for compliance with shelter program monitoring rules at all times
- Conduct regular team meetings, individually and as a group to solve problems or situations, provide information and feedback and to receive input regarding program and client statuses
- Ensure all program operations are conducted in a safe and appropriate manner and reports issues to the Associate Director
- Communicate with staff to include all client specifics information, changes/updates in client medial conditions recommendations and program plans.
- Scheduled staff and volunteers to cover all necessary duties during planned events.
- Implemented protocols and procedures to effectively manage planning process.
- Developed and distributed event surveys to gather feedback and assess event success.
- Monitored and controlled event expenditures to meet budgets.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
Site Lead
Catholic Community Services - Casa Alitas Program
08.2022 - 05.2023
- Welcome migrant guests released from Immigration and Customs Enforcement and provide direction on where they are located, and how to help
- Assist with food, showers, clothing, and shelter arrangement
- Provide and assist with the purchase of bus or plane tickets for migrant guests to get to final destination
- Worked with personnel and managers to meet strict timelines.
- Trained new team members on site policies and procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
- Arrange transportation to the best accommodation for guests to travel on bus or plane
- Assist and support volunteers and other partnership locations when other tasks arise.
Medical Assistant
Primer Foot & Ankle Surgeons
10.2021 - 07.2022
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepare patients for procedures, cast for orthotics, assist with diabetic foot exams, and perform other tasks such as dressing changes and suture removals and assisting in minor procedures
- Ensure all related patient reports, labs, and medical records before their appointments, secure patient information by completing and safeguarding medical files
- Prepares treatment rooms for patients, disinfecting and cleaning maintaining a safe, and secure healthy work environment following standards and procedures
- Keep exam rooms stocked with proper medical supplies, maintain instruments, prepare sterilization as required, dispose of contaminated supplies
- Take telephone messages and provide feedback and answers to patients/physician/pharmacy calls
- Provide prior authorization to determine coverage under the patient's insurance plan.
- Collected and documented patient medical information such as blood pressure and weight.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Education
Bachelor of Science - Nursing
Grand Canyon University
Tucson, AZ05.2027
Medical Assistant -
Pima Medical Institute
Tucson, AZ09.2021
Diploma -
Desert View High School
Tucson, AZ05.2020
Skills
- Site operations planning
- Staff Scheduling
- Staff Supervision
- Procedure Assistance
- Medical Terminology
- Sterile technique
- Specimens collection and processing
- Vital Sign Monitoring
Certification
- OSHA, 06/01/21
- Safety Data Sheets, 06/01/21
- HIPAA, 04/01/21
- CPR/BLS Certified, 02/01/25
Training
Premier Foot and Ankle Surgeons, 08/01/21, 09/01/21, Completed 200 hours of clinical experience; Autoclaving, Tray Set up, Wound Dressing, Sterilization, Assisting Physician, Vital Signs, Filing/Inventory, Referrals, Triage/Scheduling
Timeline
Site Coordinator
Catholic Community Services- Casa Alitas Program
05.2023 - Current
Site Lead
Catholic Community Services - Casa Alitas Program
08.2022 - 05.2023
Medical Assistant
Primer Foot & Ankle Surgeons
10.2021 - 07.2022
- OSHA, 06/01/21
- Safety Data Sheets, 06/01/21
- HIPAA, 04/01/21
- CPR/BLS Certified, 02/01/25
Bachelor of Science - Nursing
Grand Canyon University
Medical Assistant -
Pima Medical Institute
Diploma -
Desert View High School
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