Lauryn Calkins
Milaca,MN
Summary
Dedicated healthcare professional with over three years of experience in customer service, patient registration, and maintaining confidentiality. Demonstrates strong technology skills and attention to detail, excelling in fast-paced environments. Committed to enhancing patient experiences while ensuring accuracy and compliance with industry standards.
Overview
5
5
years of professional experience
Work History
Customer Experience Representative
Allina Health
Coon Rapids, MN
01.2022 - Current
- Provide customer service through phone support.
- Increase customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Coordinate with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Maintain confidentiality of customer information in compliance with privacy regulations.
- Perform administrative tasks such as data entry, filing documents, and scheduling appointments.
Patient Access Representative
Allina Health Cambridge Medical Center
Cambridge, MN
11.2021 - 01.2022
- Applied HIPAA privacy and security regulations while handling patient information.
- Assisted with scheduling outpatient appointments.
- Obtained informed consent and payment documentation from patients and filed in system.
- Provided directions and information to patients and families, enhancing their hospital experience.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Verified demographics and insurance information to register patients in computer system.
Recovery Advocate
Recovering Hope Treatment Center
Mora , MN
09.2019 - 10.2021
- Notified clients regarding appointment follow-ups and referrals and provided transportation to appointments.
- Utilized conflict resolution skills to handle objections and resolve disputes amicably.
- Provided advocacy and support to clients in recovery from substance abuse.
Education
High School Diploma -
Ogilvie Public Schools
Ogilvie, MN05-2019
Some College (No Degree) -
Rasmussen University
Saint Cloud, MNSkills
- Customer service
- Data entry
- HIPAA compliance
- Appointment scheduling
- Conflict resolution
- Customer relationship management
- Attention to detail
- Time management
- Computer skills
- Problem-solving
Timeline
Customer Experience Representative
Allina Health
01.2022 - Current
Patient Access Representative
Allina Health Cambridge Medical Center
11.2021 - 01.2022
Recovery Advocate
Recovering Hope Treatment Center
09.2019 - 10.2021
High School Diploma -
Ogilvie Public Schools
Some College (No Degree) -
Rasmussen University
Similar Profiles
Grant LindseyGrant Lindsey
Security Supervisor at Allina HealthSecurity Supervisor at Allina Health
Ashley HillAshley Hill
Provider Coordinator at Allina HealthProvider Coordinator at Allina Health
MICHELE L FJELDSETHMICHELE L FJELDSETH
HRConnect Contact Center Representative Senior at Allina HealthHRConnect Contact Center Representative Senior at Allina Health