LAURYN COTTMAN
Customer Service Representative
Tampa,Florida
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Livy O's Catering
05.2022 - Current
- Assist executive staff with billing paperwork, phone calls, system updates, and emails.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Teleperformance; Billing and Collections
GM Motors - Call Center
05.2022 - 07.2023
- Conducted daily outbound calls to members to collect overdue debt – resolved customer billing issues and sent out invoices for the amount paid.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Self-motivated, with a strong sense of personal responsibility.
Front Desk Agent
Floridan Palace Hotel
02.2023 - 07.2023
- Greeted guests and provided excellent customer service, created & canceled reservations, performed billing adjustments with guests and various group contracts.
Teleperformance; Provisioning Agent
GM Motors - Call Center
10.2022 - 06.2023
- Answered an influx of calls regarding new or used vehicles that would like to get set with OnStar or asking any questions regarding our services
- Received incentive checks for adding a card on file.
Cashier
Publix Super Market Inc.
06.2019 - 05.2022
- Provide premier customer service and finalize transactions.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Produce Team Member & Produce Prep
The Fresh Market
11.2021 - 03.2022
- Ensure the highest quality products and services are available and, on the sales floor, and fulfill production sheets by preparing various amounts of produce combinations.
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
Education
Associate in arts (A.A) - Business Administration
05.2024
Diploma -
05.2021
Skills
- Payment Posting
- Appointment Scheduling
- Product Knowledge
- Paperwork Processing
- Data Entry
- Complaint Resolution
- Data Collection
- Calendar Management
- Scheduling
- Financial Transactions
Certifications/Activities
- Certified Internet Web (CIW) Social Media Strategist
- Certified Internet Web (CIW) Internet Business Associate
- Certified Internet Web (CIW) Microsoft 365
- SERV Safe - Food handler certification
- Four-year member of Advancement Via Individual Determination (AVID) Program & Club
- Three-year member of Historically Black Colleges and Universities (HBCU) Club
- Three-year member of the DELTA GEMS (Developing Effective Leadership Through Achieving, Growing, and Empowering Myself Successfully)
- Three-year member of the Upward Bound program at University of South Florida (USF)
- Three-year member of the Naturally Aware Proud & Strong (NAPS) club
Awards
Honor Roll, two years of high school National High School Honor Society
Timeline
Front Desk Agent - Floridan Palace Hotel
02.2023 - 07.2023
Teleperformance; Provisioning Agent - GM Motors - Call Center
10.2022 - 06.2023
Administrative Assistant - Livy O's Catering
05.2022 - Current
Teleperformance; Billing and Collections - GM Motors - Call Center
05.2022 - 07.2023
Produce Team Member & Produce Prep - The Fresh Market
11.2021 - 03.2022
Cashier - Publix Super Market Inc.
06.2019 - 05.2022
St. Petersburg College - Associate in arts (A.A), Business Administration
Jefferson High School - Diploma,