Chiquita Holcombe
Easley,SC
Summary
Dynamic administrative professional with a proven track record at Above and Beyond Home Health, excelling in customer service and data management. Adept at optimizing processes and enhancing client relationships through active listening and attention to detail. Proficient in Microsoft Office, ensuring efficient office administration and accurate record-keeping.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Above and Beyond Home Health
09.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Collections Agent
Global Lending Services LLC
09.2017 - 09.2022
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Entered client details and notes into system for interdepartmental access and review.
Technical Support Representative/Accounting Specialist
QuickBooks
09.2015 - 09.2017
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Supported month-end closing process by preparing journal entries, account reconciliations, and variance analysis reports.
- Managed approximately 30 incoming calls per day from customers
Customer Service Representative
Direct Outbound
01.2013 - 09.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed approximately 40 incoming calls per day from customers.
Education
High School Diploma -
Easley High School
Easley, SC05.2006
Skills
- Teamwork orientation
- Account review
- Proficiency in Microsoft Office
- Active listening abilities
- Professionalism and ethics
- Payment posting
- Microsoft Office
- Attention to detail
- Data entry
- Customer service
- Computer skills
- Office administration
Timeline
Administrative Assistant
Above and Beyond Home Health
09.2022 - Current
Collections Agent
Global Lending Services LLC
09.2017 - 09.2022
Technical Support Representative/Accounting Specialist
QuickBooks
09.2015 - 09.2017
Customer Service Representative
Direct Outbound
01.2013 - 09.2015
High School Diploma -
Easley High School