Saraya Hollis
2252 Rainbow Blvd
Summary
Dynamic Medical Office Administrator with proven expertise at Restore First Health in optimizing patient flow and enhancing communication among team members. Skilled in HIPAA compliance and adept at addressing patient inquiries, I foster a positive workplace culture while ensuring efficient administrative operations. Committed to maintaining a safe and clean environment.
Overview
6
6
years of professional experience
Work History
Medical Administrative Assistant Intern
Mesa View Regional Hospital
01.2024 - Current
- Assisted with daily administrative tasks such as filing, photocopying, and faxing to support overall office productivity.
- Implemented confidentiality protocols when handling sensitive patient information, adhering to HIPAA guidelines at all times.
- Handled incoming phone calls professionally while directing them appropriately within the practice setting.
- Coordinated referrals for specialist consultations or diagnostic testing services as requested by physicians or nursing staff.
Medical Office Administrator
Restore First Health
02.2020 - 01.2024
- Received, recorded and filed medical payments by check, cash, and credit card.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
- Reviewed and sent medical records to other physicians upon request.
- Contributed to a positive workplace culture by fostering open communication among team members and addressing conflicts professionally when necessary.
- Maintained a safe and clean work environment by adhering to infection control policies and performing routine equipment maintenance checks.
Education
Bachelor of Science - Health Care Administration
Univesity of Phoenix
Phoenix05-2019
Skills
- Strong communication skills
- Effective stress management techniques
- HIPAA compliance
- Teamwork orientation
Timeline
Medical Administrative Assistant Intern
Mesa View Regional Hospital
01.2024 - Current
Medical Office Administrator
Restore First Health
02.2020 - 01.2024
Bachelor of Science - Health Care Administration
Univesity of Phoenix
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