Lauryn Draper
North Charleston,SC
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
Work History
Studio Manager
Rowan
Charleston, SC
11.2023 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
Area Manager
Banter by Piercing Pagoda
Seattle, WA
01.2021 - 09.2023
- Analyzed business performance data and forecasted business results for upper management.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Created and managed budgets for travel, training and teambuilding activities.
- Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.
- Analyzed stock levels and processes to predict inventory problems and formulate solutions.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Store Manager
Banter by Piercing Pagoda
Everett, WA
06.2017 - 01.2021
- Developed and maintained store policies and procedures.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Performed regular audits to ensure compliance with company standards.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
Education
Associate of Science -
University of Washington
Seattle, WA06.2020
High School Diploma -
Edmonds Woodway High School
Edmonds, WA06.2017
Skills
- Performance Tracking and Evaluation
- Training and Development
- Administration and Reporting
- Goal Setting
- Negotiation and Conflict Resolution
- Computer Skills
- MS Office
- Business Development
- Payroll Policies and Procedures
- New Employee Processing
- I-9 Documentation
- Budget Management
- Compliance Monitoring
Timeline
Studio Manager
Rowan
11.2023 - Current
Area Manager
Banter by Piercing Pagoda
01.2021 - 09.2023
Store Manager
Banter by Piercing Pagoda
06.2017 - 01.2021
Associate of Science -
University of Washington
High School Diploma -
Edmonds Woodway High School