LAURYN ESPOSITO
Youngstown
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Kaleel Brothers
03.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed order processing using CRM software to ensure accurate and timely delivery of products.
- Collaborated with cross-functional teams to address customer feedback and improve service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Pizza Maker
Belleria
10.2020 - 02.2025
- Crafted high-quality pizzas using traditional techniques and fresh ingredients.
- Managed dough preparation, ensuring consistency and quality for each batch.
- Operated pizza ovens, monitoring temperatures for optimal cooking results.
- Trained new staff on pizza-making processes and kitchen safety protocols.
- Implemented inventory management procedures to reduce waste and enhance efficiency.
- Collaborated with team members to streamline order fulfillment during peak hours.
Education
High School Diploma -
Boardman High School
Youngstown, Ohio06-2021
Skills
- Data entry
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Microsoft Excel
- Microsoft office and outlook proficiency
- Computer proficiency
- Payment processing
- Accounts payable
- Vendor invoice processing
Certification
Drivers License
Timeline
Customer Service Representative
Kaleel Brothers
03.2025 - Current
Pizza Maker
Belleria
10.2020 - 02.2025
High School Diploma -
Boardman High School