Summary
Overview
Work History
Education
Skills
Timeline
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Lauryn Hall

Charlotte,NC

Summary

Seeking a position with a progressive organization that is customer focused; for a driven worker with a wide range of experience and skills. In a hands-on environment, having the ability to showcase attention to detail, quality and inventory control, safety and critical thinking. To include a strong commitment driving continuous improvement and achieving company and customer objectives.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Wells Fargo
Charlotte, US
09.2020 - 04.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Answered constant flow of customer calls with minimal wait times

Work Management Specialist 1

Duke Energy
Charlotte, US
10.2018 - 05.2019
  • Contractor Invoices
  • Excellent customer relations Internal and External
  • Administered and created training and awareness presentations or materials
  • Process work through CIBIS, Maximo, Google Earth, Doms and My World

Customer Service Representative

Randstad
  • Interact with customers via telephone to provide information
  • Process transactions and reply to inquiries about services
  • Use computer system to track, gather information, and/or troubleshoot customer issues
  • Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken

Education

HIGH SCHOOL DIPLOMA - Mechanical Engineering Program

Phillip O Berry Academy of Technology
Charlotte, North Carolina
06.2018

Skills

  • Customer service
  • Invoice processing
  • Call center
  • Data entry
  • Microsoft Office
  • Excel
  • Outlook
  • Fraud
  • Claims
  • Interpersonal communication
  • Organizational and time management

Timeline

Customer Service Representative

Wells Fargo
09.2020 - 04.2023

Work Management Specialist 1

Duke Energy
10.2018 - 05.2019

Customer Service Representative

Randstad

HIGH SCHOOL DIPLOMA - Mechanical Engineering Program

Phillip O Berry Academy of Technology
Lauryn Hall