Lauryn Hall
Jacksonville
Summary
Customer Service Representative with 3 years of experience in enhancing customer satisfaction and streamlining processes. Demonstrates expertise in technical support and communication, effectively resolving inquiries and improving service quality. Skilled in Microsoft Office and bilingual in Spanish, poised to leverage strong problem-solving abilities for continued success in customer relations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Maximus
12.2025 - 03.2026
- Assisted customers with account inquiries, applications, and issue resolution in a timely and professional manner
- Maintained detailed records of customer interactions in internal systems
- Navigated multiple databases to research and resolve customer concerns
- Helped borrowers bring loans out of default by explaining options and guiding them through the process
- Ensured compliance with company policies while handling sensitive information
- De-escalated customer concerns and worked toward effective resolutions
Customer Service Representative
maximus
07.2024 - 07.2025
- Assisted students with loan repayment options, enhancing financial literacy.
- Facilitated government contract services, ensuring compliance and efficiency.
- Implemented payment plans, improving student loan management.
- Resolved loan inquiries, achieving high customer satisfaction.
- Streamlined processes, contributing to effective contract execution.
Customer Service Representative
Solera Holdings
07.2023 - 11.2023
- Handled State Farm windshield claims efficiently, enhancing customer satisfaction.
- Resolved claims quickly, improving processing time and customer trust.
- Utilized strong communication skills to address policyholder inquiries effectively.
- Collaborated with team to streamline claims process, achieving faster resolutions.
- Ensured accurate claim documentation, reducing errors and increasing efficiency.
Technical Support Representative
Focus Services
03.2022 - 05.2023
- Resolved customer cable/internet issues, enhancing satisfaction and retention.
- Assisted in troubleshooting, achieving swift resolution and improved service quality.
- Utilized technical skills to diagnose problems, ensuring minimal downtime.
- Delivered effective solutions, reducing repeat issues and boosting customer trust.
Education
High School Diploma -
Academy of Urban Scholars
Columbus, OH06-2021
Skills
- Customer Service (Experienced)
- Technical Support
- Computer Skills
- Hospitality
- Communication
- Microsoft Office
- Spanish
- Typing
- Windows
- Troubleshooting
Certification
CPR Certification
Timeline
Customer Service Representative
Maximus
12.2025 - 03.2026
Customer Service Representative
maximus
07.2024 - 07.2025
Customer Service Representative
Solera Holdings
07.2023 - 11.2023
Technical Support Representative
Focus Services
03.2022 - 05.2023
High School Diploma -
Academy of Urban Scholars