Lauryn Hicks-Watkins
Orchards Children's Services
Roseville,MI
2027
years of professional experience
A dedicated, reliable, and solution-driven professional looking to provide the most efficient delivery practices for the sake of the company's objectives and communities served.
Work History
Family Case Worker
- Assessed client needs and developed individualized service plans to support family stability.
- Facilitated communication between families and service providers to ensure access to resources.
- Provided crisis intervention support, effectively resolving immediate family challenges and concerns.
- Educated families on available community resources, enhancing their ability to navigate social services.
- Documented case notes and maintained accurate records in compliance with agency standards.
ABA Technician
6 Months- Provided direct one-on-one therapy to children with autism, enhancing communication and social skills.
- Monitored progress and documented behavioral data to track client development and adjust strategies.
- Assisted clients in developing effective coping strategies to manage stressors and emotional challenges.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of ABA therapy.
Call Center Representative
2 Years 7 Months- Managed high call volumes while maintaining service quality and customer satisfaction.
- Provided detailed product information to customers, improving satisfaction ratings.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Collaborated with team members to identify client and company needs for service enhancement.
- Mentored junior staff on company values, communication strategies, and conflict resolution techniques.
Barista
4 Years 1 Month- Prepared beverages following standardized recipes to ensure product consistency.
- Maintained cleanliness and organization of workstations to adhere to health and safety standards.
- Provided exceptional customer service, enhancing guest experience through active engagement.
- Trained new staff on beverage preparation techniques and operational procedures for quality assurance.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Crew Member
9 Months- Delivered exceptional customer service in a fast-paced environment, enhancing customer satisfaction and loyalty.
- Operated kitchen equipment efficiently to prepare high-quality food items consistently.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Collaborated with team members to optimize workflow during peak hours to improve service delivery.
Education
MBA - Human Services
Bachelor of Science - Psychology
Skills
Case management expertise
Client advocacy
Mental health support
Professional demeanor
Critical thinking
Service plans
Effective communication skills
Teamwork
Customer service
Problem-solving
Time management
Excellent communication
Timeline
ABA Technician
Gateway Pediatric Therapy
08.2023 - 02.2024Read More
Call Center Representative
Express Group
07.2021 - 02.2024Read More
Barista
Beyond Juicery And Eatery
07.2019 - 08.2023Read More
Crew Member
Jetz Pizza
09.2018 - 06.2019Read More
Family Case Worker
Orchards Children's Services
02 2024 - CurrentRead More
Capella University
MBA from Human Services
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Wayne State University
Bachelor of Science from Psychology
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