Lauryn Jordan
Pensacola
Summary
Customer service professional with extensive experience at Ascension, specializing in conflict resolution and technical support. Demonstrated ability to improve customer satisfaction through effective communication and precise record keeping. Proficient in billing procedures and managing high call volumes while ensuring professionalism and attention to detail. Recognized for enhancing operational processes to elevate the overall customer experience.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Ascension
Pensacola
06.2023 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled high volumes of calls while maintaining professional communication.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Registration Representative
Baptist Medical Center
Pensacola
03.2022 - 06.2023
- Verified patient information for accuracy during registration process.
- Assisted patients with completing registration forms and insurance details.
- Managed incoming calls and directed inquiries to appropriate departments.
- Coordinated with medical staff to ensure timely patient check-in procedures.
- Assisted patients with inquiries and resolved issues efficiently.
- Collaborated with team members to enhance customer service strategies.
- Handled high volumes of calls while maintaining professional communication.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
High School Diploma -
Pine Forest
Pensacola, FL05-2019
Skills
- Customer service
- Technical support
- Data entry
- Billing procedures
- Electronic systems
- Call management
- Record keeping
- Communication skills
- Conflict resolution
- Call center operations
- Document control
- Punctuality and reliability
- Prioritization
- Multitasking Abilities
- Attention to detail
- Billing and accounting support
Timeline
Customer Service Representative
Ascension
06.2023 - Current
Registration Representative
Baptist Medical Center
03.2022 - 06.2023
High School Diploma -
Pine Forest