Lauryn Kirklin
Lilburn,GA
Summary
Hard working, well-rounded individual that is always looking to learn and grow while helping others as well.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Associate Care Representative
Amica Insurance Company
02.2024 - Current
- Requires license in southeast states to service accounts, pivot to other lines of insurance, take applications review and issue policies
Account Manager
Bailey Crommelin-Caviness State Farm
01.2023 - 02.2024
- Primarily a sales position for property and casual, life, and health products
- Also includes service accounts, having appointments to review policies and make recommendations
Retention Specialist
State Farm
10.2022 - 12.2022
- Assist with customer questions, reaching out to agents and leaving messages, accept payment, route to appropriate department for out of scope questions
Customer Service Representative
CARVANA
12.2021 - 10.2022
- Answer phone calls, help customers search for and purchase cars online, also help come to a resolution where problems do occur or customers have complaints
Team Lead
Showtime Pictures
09.2021 - 12.2021
- Make sure photo ops runs smoothly, greet customers, work POS, make nightly report
Shift Leader
Storibox Technologies
07.2021 - 09.2021
- Shift leader responsibility includes: Staying on track of our goals, Giving breaks in a timely fashion, Opening and closing sales and set, Sending nightly report
Lead Sales Photographer
Magic Memories
02.2021 - 07.2021
- Included every responsibility of a sales photographer with the addition of: Opening sales and set, Closing sales and set, Sending nightly report
Sales Photographer
Magic Memories
09.2018 - 02.2021
- Learn role as a photographer capturing memories for those visiting the World of Coca-Cola, as well as provide great customer service and handle monetary transactions
Valet Driver
AAA Parking
01.2019 - 11.2019
- Park and pull cars, greet customers, handle issues
Temporary/ Part-time job
Gap, inc
03.2017 - 08.2017
- Providing great customer service and maintaining a wonderful shopping experience for all patrons
- This includes handling money transactions, answering customer questions, and carrying out the policies of Gap, inc
Education
B.S. in Psychology -
Capella University
High school diploma or GED -
Davidson Fine Arts High School
Augusta, GA05.2017
Skills
- Guest Services
- Microsoft Office
- Shift Management
- Food Service
- POS
- Insurance Sales
- Cold Calling
- Account management
- CRM software
- Insurance sales
- Customer service
- Typing
- Communication skills
- Organizational skills
- Leadership
- Microsoft Excel
- Marketing
- Computer skills
- Risk management
- Financial analysis
- Financial services
- Client services
Certification
- Property and Casualty License, 01/01/23, Present
- Life Insurance, 01/01/23, 03/01/25
- Accident and Sickness License, 01/01/23, 03/01/25
Awards
- Outstanding Dancer (9th-12th grade)
- Academic Honor Roll (10th grade)
- Induction into the Foreign Language Honor Society (11th grade)
- National Spanish Exam- Bronze (10th grade)
- National Spanish Exam= Honorable Mention (11th grade)
- Clark Atlanta University Merit Scholar Scholarship Recipient
- Clark Atlanta University First Year Honor Academic Achievement
- Employee of the Month September 2019
Affiliations
- National Society of Leadership and Success
- Psi Chi International Honor Society
Additional Information
Mentored in programs at Georgia State University. Also, mentored in Lady’s of Favor Program at Clark Atlanta University.
Currently seeking a career in the mental health industry while pursuing my masters degree.
Timeline
Licensed Associate Care Representative
Amica Insurance Company
02.2024 - Current
Account Manager
Bailey Crommelin-Caviness State Farm
01.2023 - 02.2024
Retention Specialist
State Farm
10.2022 - 12.2022
Customer Service Representative
CARVANA
12.2021 - 10.2022
Team Lead
Showtime Pictures
09.2021 - 12.2021
Shift Leader
Storibox Technologies
07.2021 - 09.2021
Lead Sales Photographer
Magic Memories
02.2021 - 07.2021
Valet Driver
AAA Parking
01.2019 - 11.2019
Sales Photographer
Magic Memories
09.2018 - 02.2021
Temporary/ Part-time job
Gap, inc
03.2017 - 08.2017
B.S. in Psychology -
Capella University
High school diploma or GED -
Davidson Fine Arts High School