Tabitha Mattison
Phoenix,AZ
Summary
Efficient professional with 6+ years of experience and a proven knowledge of conflict resolution, customer communications, and scheduling. Aiming to leverage my skills to successfully fill the Process Assistant role at this company.
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Amazon
Remote
03.2023 - Current
- Resolved customer inquiries through multiple channels, enhancing overall satisfaction and loyalty.
- Collaborated with cross-functional teams to improve communication and streamline service processes.
- Analyzed customer feedback to identify trends and recommend actionable improvements for service delivery.
- Trained new representatives on best practices and system navigation, fostering a knowledgeable team environment.
- Monitored performance metrics regularly, driving accountability and strategic adjustments within the customer care department.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
HOME DEPOT
Phoenix, AZ
10.2020 - 12.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered a multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Assisted customers in product selection, enhancing their shopping experience.
- Monitored inventory levels, ensuring product availability for customers.
Salesperson
MATTRESS FIRM
Flagstaff, AZ
01.2020 - 03.2020
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Tracked stock using company inventory management software.
- Maintained organized, presentable merchandise to drive continuous sales.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
Cashier
DOG HAUS
Flagstaff, AZ
04.2018 - 01.2020
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained accurate cash drawer, ensuring balanced end-of-shift reports.
- Trained and mentored new cashiers on point-of-sale systems and procedures.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Cashier
MCDONALD'S
Phoenix, AZ
10.2017 - 04.2018
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Quickly and accurately counted drawers at start and end of each shift.
- Processed high-volume transactions efficiently in fast-paced environment.
- Implemented best practices for inventory management during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
Busser
ROADHOUSE CINEMAS
Scottsdale, AZ
04.2017 - 09.2017
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Server
THE LONEPINE
Munds Park, AZ
11.2016 - 02.2017
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to provide guests with excellent experiences.
Dishwasher
PINEWOOD COUNTRY CLUB
Munds Park, AZ
04.2016 - 10.2016
- Paid close attention to all instructions from supervisor and completed tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.
- Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
Busser
PINEWOOD COUNTRY CLUB
Munds Park, AZ
04.2015 - 10.2015
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Developed excellent relationships with managers and fellow team members to achieve success, build professional relationships and support positive work environment.
- Collaborated with team members to address emergent dining room situations and fill gaps in duty schedules.
Education
GED -
COLLEGE AMERICA
Flagstaff, AZ01-2020
Masters Degree - Criminal Science
Southern New Hampshire University
Remote06-2028
Skills
- Inbound and Outbound Calling
- Sales
- Scheduling
- Guest Services
- Point of Sale Systems
- Customer Complaint Resolution
- New Product Information
- Data entry
- Conflict mediation
- Documentation and reporting
Certification
CPR
Timeline
Customer Care Representative
Amazon
03.2023 - Current
Customer Service Representative
HOME DEPOT
10.2020 - 12.2022
Salesperson
MATTRESS FIRM
01.2020 - 03.2020
Cashier
DOG HAUS
04.2018 - 01.2020
Cashier
MCDONALD'S
10.2017 - 04.2018
Busser
ROADHOUSE CINEMAS
04.2017 - 09.2017
Server
THE LONEPINE
11.2016 - 02.2017
Dishwasher
PINEWOOD COUNTRY CLUB
04.2016 - 10.2016
Busser
PINEWOOD COUNTRY CLUB
04.2015 - 10.2015
GED -
COLLEGE AMERICA
Masters Degree - Criminal Science
Southern New Hampshire University