Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Lauryn Reddick

Humble

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Patient Care Technician

HCA Healthcare
03.2024 - Current
  • Deliver compassionate patient care, ensuring timely assistance and support, while continuously learning new healthcare protocols.

Transporter

HCA Houston Healthcare
02.2023 - 02.2024
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.

Cashier/Customer Service Representative, Lead

Hard Rock Casino
06.2022 - 11.2023
  • Processed refunds and exchanges in accordance with company policy.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Helped customers complete purchases, locate items, and join reward programs.

Stower/Problem Solver

Amazon.com Fulfillment Center
01.2022 - 04.2022
  • Defined problems to make decisions and moved forward to support quick resolution.
  • Analyzed and understood situation to develop action plan.

Cashier/Customer Service Representative

Home Depot
03.2021 - 11.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Customer Service Representative

Chewy.com
01.2020 - 12.2020
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Dental Assistant

United States Navy Reserves
07.2019 - 09.2019

Education

High School Diploma -

Cooper City High School
Cooper City, FL
05.2019

Skills

  • Problem Resolution
  • Safety Protocols
  • Computer Literacy
  • Patient-Handling Equipment
  • Patient Safety
  • Safety Measures
  • Performance Improvement
  • Cleaning Products
  • Vital signs monitoring
  • CPR certification
  • Patient observation
  • Blood glucose testing
  • Basic life support
  • Infection control standards
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Call center experience
  • Customer relations

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Certification

  • Pharmacy Technician Trainee License - Expiration Date 10/31/2026

Timeline

Patient Care Technician

HCA Healthcare
03.2024 - Current

Transporter

HCA Houston Healthcare
02.2023 - 02.2024

Cashier/Customer Service Representative, Lead

Hard Rock Casino
06.2022 - 11.2023

Stower/Problem Solver

Amazon.com Fulfillment Center
01.2022 - 04.2022

Cashier/Customer Service Representative

Home Depot
03.2021 - 11.2021

Customer Service Representative

Chewy.com
01.2020 - 12.2020

Dental Assistant

United States Navy Reserves
07.2019 - 09.2019

High School Diploma -

Cooper City High School

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