Lauryn Ruffin
Greensboro,NC
Summary
Dynamic customer service professional with extensive experience at Costco, adept at resolving conflicts and enhancing customer loyalty through empathy and active listening. Proven ability to manage high-stress situations while utilizing critical thinking and data entry skills to deliver exceptional service and build lasting relationships. Committed to fostering positive customer experiences.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Summerstone Rehab
02.2024 - Current
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Costco
04.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Dental Receptionist
Danville Dental Association
06.2020 - 07.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Amazon Warehouse
Amazon
07.2020 - 12.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Customer Service Representative
Gilbarco
04.2017 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
European Wax Center
Guest Customer
04.2017 - 04.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Western Guilford Highschool
Greensboro06.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Microsoft Excel
- Scheduling
- Call center operations
- Microsoft outlook
- Product knowledge
- Paperwork processing
Timeline
Customer Service Representative
Summerstone Rehab
02.2024 - Current
Customer Service Representative
Costco
04.2023 - Current
Amazon Warehouse
Amazon
07.2020 - 12.2020
Dental Receptionist
Danville Dental Association
06.2020 - 07.2023
Customer Service Representative
Gilbarco
04.2017 - 03.2019
European Wax Center
Guest Customer
04.2017 - 04.2018
Western Guilford Highschool
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