Lauryn Schmudlach

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded to customer calls and emails to answer questions about products and services.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Vault Teller, April 2020- February 2021

Teller, August 2018- April 2020

• Resolved issues with deposits and open items.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
• Assisted with training of new tellers on policies and procedures.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Mentored team members to enhance professional development and accountability in workplace.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Monitored cash intake, increasing accuracy, and reducing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.