Lauryn Scott
1215 Sandpiper Dr,SC
Summary
Experienced with monitoring customer service interactions to ensure quality and compliance. Utilizes analytical skills to identify areas for improvement and implement effective solutions. Knowledge of customer service principles and techniques to enhance overall performance and satisfaction.
Overview
2
2
years of professional experience
Work History
Prestige Beauty Advisor
Ulta Beauty Inc.
Sumter, SC
06.2024 - Current
- Performed comprehensive skin analyses and prescribed tailored skincare regimens for clients.
- Guided clients in selecting and utilizing a range of cosmetic products, including creams, lotions, gels, and sprays.
- Executed payment processing through point of sale systems with precision and security.
- Exhibited professionalism in client interactions while delivering exceptional customer service.
- Executed promotional events, including makeup tutorials and product launches, to enhance brand visibility.
- Monitored and analyzed current trends in cosmetics, skincare, haircare, and fragrance lines.
- Welcomed customers and assessed needs using extensive product knowledge.
- Executed cash register operations with precision and efficiency using POS system.
- Conducted post-purchase follow-ups with customers to enhance product usage satisfaction.
- Designed and implemented visually appealing displays to enhance beauty product presentation.
- Oversaw return processes for unwanted items in strict adherence to company policy procedures.
- Leveraged expert product knowledge to recommend merchandise tailored to client preferences.
- Demonstrated application techniques for makeup and product usage to enhance customer appearance.
- Executed purchase finalization and payment processing procedures.
Server/cashier
Jeffrey Lampkin’s Country Boy Kitchen
Sumter, SC
08.2023 - 01.2024
- Adhered to health safety protocols to maintain food quality and safety standards.
- Ensured food safety and quality standards were met before serving to customers.
- Managed guest interactions by providing timely and professional responses to inquiries and complaints.
- Facilitated cash payments by ensuring compliance with company protocols for transaction accuracy.
- Prepared dining area for incoming customers by thoroughly cleaning tables and chairs.
- Facilitated outstanding customer experiences for a large daily clientele, contributing to overall service excellence.
- Engaged with customers, provided information, and promoted specials to drive revenue growth.
Education
Associate of Arts - Film And Media Studies
University of South Carolina
Sumter, SCSkills
Skin analysis
Skincare regimen development
Cosmetic product selection
Payment processing accuracy
Customer service professionalism
Transaction finalization procedures
Guest interaction management
Cleanliness maintenance standards
Strong communication skills
Money handling
Adaptable to change
Cashier experience
Time management
Multitasking and organization
Flexibility and adaptability
Timeline
Prestige Beauty Advisor
Ulta Beauty Inc.
06.2024 - Current
Server/cashier
Jeffrey Lampkin’s Country Boy Kitchen
08.2023 - 01.2024
Associate of Arts - Film And Media Studies
University of South Carolina