Lauryn Smith
Mansfield,TX
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
3
3
years of professional experience
Work History
Benefits Verification Specialist
CVS Specialty Pharmacy
Dallas, TX
11.2024 - Current
- Initiated contact with insurance companies as necessary to obtain additional information needed for verification purposes.
- Entered patient demographics, insurance information, diagnosis codes, and other relevant data into computerized database.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Customer Service Associate
Tom Thumb Food Stores
Keller, TX
01.2024 - 11.2025
- Handle complex situations involving dissatisfied customers professionally diffusing tension and ultimately retaining their loyalty.
- Provided exceptional support to fellow team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
Customer Service Cashier
Bath and Body Works, Limited Brands
Euless, TX
08.2022 - 12.2023
- Built loyal clientele through friendly interactions and consistent appreciation.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed returned merchandise by strictly following store return and exchange procedures.
Education
High School Diploma -
Trinity High School
05-2023
Skills
- Insurance billing
- Data entry
- Customer service
- Quality assurance
- Conflict resolution
- Data analysis
Timeline
Benefits Verification Specialist
CVS Specialty Pharmacy
11.2024 - Current
Customer Service Associate
Tom Thumb Food Stores
01.2024 - 11.2025
Customer Service Cashier
Bath and Body Works, Limited Brands
08.2022 - 12.2023
High School Diploma -
Trinity High School
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