Lauyrn Joslyn T.
Chicago,Illinois
Summary
Well-qualified dedicated Assistant Property Manager enthusiastic about meeting all kinds of people and familiar with creating successful resident retention programs with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
4
4
years of professional experience
Work History
Assitant Property Manager
Tate Realty Group
Chicago, United States
09.2021 - Current
- Directed property management by determining requirements, planning for material equipment replacement and implementing quality control oversight.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Developed policies and procedures for effective property management.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Assistant Manager
Chicagoland Fitness
Skokie, Illinois
07.2017 - 04.2021
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
Associate of Science - Nursing
Malcolm X College
Chicago, IL08.2018
Skills
- Vendor Management
- Complaints Investigation
- Negotiation
- Lease Agreements
- Grounds and Facility Inspection
- Financial Reporting
- Lead Generation
- Social Media
- Sale and Rental Recordkeeping
- Security Management and Enhancement
- Clear Communication
Timeline
Assitant Property Manager
Tate Realty Group
09.2021 - Current
Assistant Manager
Chicagoland Fitness
07.2017 - 04.2021
Associate of Science - Nursing
Malcolm X College